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Barracuda Intronis Backup
formerly ECHOplatform

Creating Accounts for Customers

  • Last updated on

To create accounts for your customers, perform the following steps.

  1. At the ECHOplatform ribbon, click Manage.

    campus mgt dashboard.png

  2. Click the partner user name to highlight it blue, then click Add Account.

    Campus creating accounts 1a.png

    The New Account page is displayed. Fields with a red asterisk are required.

    Campus Creating Accounts1.png
  3. At the Username field, type a unique username.
    This field is restricted to alphanumeric characters plus underscore.
    Once the username is set, it cannot be changed.
    The username needs to be unique and has a 16 character limit.
  4. Type a Password.
    The following password requirements are displayed.
    Campus Creating Accounts2.png
  5. Choose the Backup Package.
    Backup packages are how you are billed for this customer account. The number in the parenthesis is the number of packages currently being used.
  6. Select an Account Billing Plan.
    Selecting a plan on how you want to bill your client.
  7. Assign Portal Access.
    The type of access you give your client to their own ECHOplatform portal.
    1. View Backup Status: Choose this option if your customer only has Barracuda Networks products. This option provides a read-only view from their portal.
    2. Create/Edit, Delete and Restore: Users of the ECHObackup product can create, edit, delete, and restore backups from their portal.
  8. Complete the contact information on the right side with your customer's information.
    Before you can choose a State/Province, you must first choose a Country.
    Note: Asterisks indicate a mandatory field. Every new Account must have a package assigned.

    If you run over your pre-purchased amount, you are prompted to accept the new package, as shown below.

    Campus Creating Accounts3.png

  9. 9. Click OK.
    10. After you complete the form, click Save.
    The new Account page is displayed.

    campus account.png