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Barracuda Intronis Backup
formerly ECHOplatform

Public Folders Failing To Sync

  • Last updated on

If your Mailbox Level backup is failing with this error ( Failed to sync changed items for folder "Exchange\Mailboxes\"domain"\Public Folder\"Public Folder Name" ) you will want to check the permissions for the "user" backing up these folders.

  1. Open Exchange Management Console.
    console.png
  2. Click Toolbox.
    toolbox.png
  3. Double click on Public Folder Management Console.
    public folder edit.png
  4. Click Default Public Folders to populate folders inside the console.
    inside public folder edit3.png
  5. Highlight the folder in question then click properties on the right.
    properties per folder4.png
  6. Make sure the user gets selected and it has these permissions Create items, Read items, and Edit all.
    select this3.png
  7. Once complete repeat on all folders necessary and re-run Mailbox backup.