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Barracuda ArchiveOne

User unable to log into Archive Search (AOneSearch) as they are not listed in Mailbox Manager

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007464

Scope: 

ArchiveOne Enterprise, all versions

Answer:

SYMPTOMS

The user attempts to log into the Archive Search (AOneSearch) portal but they get an error after login: "The connecting user is not allowed to search into any ArchiveOne archives." The AOneSearch website log shows the following:

2015-09-10 16:21:19.7131 12: ya5fgmr1bp0ysesgj34ezfzl Forms Authentication 

2015-09-10 16:21:19.7287 12: ya5fgmr1bp0ysesgj34ezfzl Loading mailboxes for AKTEST2010\SusanWhite 

2015-09-10 16:21:19.7287 12: ya5fgmr1bp0ysesgj34ezfzl Connecting to PolicyService using DCOM [C2CLogger variant] 

2015-09-10 16:21:19.7600 12: ya5fgmr1bp0ysesgj34ezfzl Sent to service trace:Connected from 'Barracuda ArchiveOne Search' website on 'A1-2012R2-2' 

2015-09-10 16:21:19.7600 12: ya5fgmr1bp0ysesgj34ezfzl ArchiveSearch.GetMailBoxes2 - reading mailboxes that user is allowed to search 

2015-09-10 16:21:19.8850 12: ya5fgmr1bp0ysesgj34ezfzl Error:ArchiveSearch threw EXCEPTION: Error HRESULT E_FAIL has been returned from a call to a COM component.

2015-09-10 16:21:19.8850 12: ya5fgmr1bp0ysesgj34ezfzl SOURCE:AOnePolLib 

2015-09-10 16:21:19.8850 12: ya5fgmr1bp0ysesgj34ezfzl METHOD:GetUser 

2015-09-10 16:21:19.8850 12: ya5fgmr1bp0ysesgj34ezfzl STACK is as follows:

at AOnePolLib.IAOnePolDB2.GetUser(AOneMailBoxManagerStruct find, AOneMailBoxManagerStruct& user)

at AOneDashboard.Framework.ArchiveSearch.GetMailBoxes2(HttpSessionState Session, String UserName, ResourceManager WebResourceManager) 

2015-09-10 16:21:19.8850 12: ya5fgmr1bp0ysesgj34ezfzl ArchiveSearch.GetMailBoxes2:returned a null mailbox_list. Redirecting to Error.aspx 

2015-09-10 16:21:19.8850 12: ya5fgmr1bp0ysesgj34ezfzl FAILED to load mailbox list, assuming there are none, showing error page 

2015-09-10 16:21:19.8850 12: ya5fgmr1bp0ysesgj34ezfzl Reading pane changed, so updating session with rowid,pageid & sort column 

2015-09-10 16:21:20.0725 12: ya5fgmr1bp0ysesgj34ezfzl Applying Themes 

2015-09-10 16:21:20.0725 12: ya5fgmr1bp0ysesgj34ezfzl Using default theme 'Office2010Blue' 

2015-09-10 16:21:20.1037 12: ya5fgmr1bp0ysesgj34ezfzl GetError Page_Load showing title:ArchiveOne Authentication Failure 

2015-09-10 16:21:20.1037 12: ya5fgmr1bp0ysesgj34ezfzl GetError Page_Load showing detail:The connecting user is not allowed to search into any ArchiveOne archives. 

2015-09-10 16:21:20.1037 12: ya5fgmr1bp0ysesgj34ezfzl GetError Page_Load showing exception: 

2015-09-10 16:21:20.1037 12: ya5fgmr1bp0ysesgj34ezfzl Error:base_master threw EXCEPTION: Object reference not set to an instance of an object.

2015-09-10 16:21:20.1037 12: ya5fgmr1bp0ysesgj34ezfzl SOURCE:AOneCombinedSearch 

2015-09-10 16:21:20.1037 12: ya5fgmr1bp0ysesgj34ezfzl METHOD:LoadControls 

2015-09-10 16:21:20.1037 12: ya5fgmr1bp0ysesgj34ezfzl STACK is as follows:

at AOneCombinedSearch.Base.LoadControls()

ROOT CAUSE

The user is not listed in the ArchiveOne Mailbox Manager.

RESOLUTION

You should add the user to the Mailbox Manager if you wish them to be able to log into the Archive Search website.