We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Backup

Replacing a Failed Barracuda Backup Appliance

  • Last updated on

Before you replace your Barracuda Backup appliance, contact Barracuda Networks Technical Supportto try to resolve the problem. For additional information, refer to How Barracuda Networks Manages Returned Device Drives.


Use the articles in Troubleshooting and Error Messages to help resolve issues encountered on your system.

Instant Replacement Service

In the event that a Barracuda Backup appliance fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can contact Barracuda Networks Technical Support to arrange for a new unit to be shipped out within 24 hours.

After receiving the new system, ship the old Barracuda Backup appliance back to Barracuda Networks at the address below with the Return Material Authorization (RMA) number clearly marked on the package; Barracuda Customer Services can provide details on the best way to return the unit:

Barracuda Networks
Attn Shipping/Receiving
5710 Fontanoso Way
San Jose, CA 95138

attn: RMA # <your RMA number>

Last updated on