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Barracuda Backup

Replacing a Failed Barracuda Backup Appliance

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Before you replace your Barracuda Backup appliance, contact Barracuda Networks Technical Supportto try to resolve the problem. For additional information, refer to How Barracuda Networks Manages Returned Device Drives.

Troubleshooting

Use the articles in Troubleshooting and Error Messages to help resolve issues encountered on your system.

Instant Replacement Service

In the event that a Barracuda Backup appliance fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can contact Barracuda Networks Technical Support to arrange for a new unit to be shipped out within 24 hours.

After receiving the new system, ship the old Barracuda Backup appliance back to Barracuda Networks at the address below with the Return Material Authorization (RMA) number clearly marked on the package; Barracuda Customer Services can provide details on the best way to return the unit:

Barracuda Networks
Attn Shipping/Receiving
5710 Fontanoso Way
San Jose, CA 95138
US

attn: RMA # <your RMA number>

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