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Knowledgebase
The Knowledgebase is a searchable database of technical questions and answers to troubleshoot a variety of issues. Compiled by the Barracuda Technical Support team, this interactive tool is designed to be an easy way to solve technical issues.
Knowledgebase Articles (107)
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How do I resolve "Parameter Invalid" Errors?
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How do I determine my LDAP Base DN for use with the Barracuda Backup Exchange Message Level Backup?
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Does the Message Level Backup on my Barracuda Backup Server backup Mailbox information such as Calendars and Contacts?
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Why am I not receiving reports for my message-level backups?
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What do the lights on the front of the Barracuda Backup Server chassis mean?
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Why isn?t all of my data replicating to the offsite Barracuda Backup location?
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When a virtual machine (VM) is running ESXi 6.0.x and Changed Block Tracking (CBT) is enabled, some change areas in data are not reported.
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What can I do when "Error occurred during backup initialization" appears in reports from my Barracuda Backup Server?
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How can I fix SMB / File Share login or file permissions issues reported by my Barracuda Backup Server?
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What are the IP address ranges used when transferring data using the Barracuda Backup Service?
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Why does my Vmware CBT does shows it is disabled when it is not?
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How can the customer set up their replacement BBS unit?
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Where do I get an SSH key to backup my Mac OS X server using the Barracuda Backup Service?
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How can I restore / recover my Windows system to bare metal using the Barracuda Backup Service?
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How do I set up my Barracuda Backup Service to restore Exchange 2010?
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How can I have Microsoft SQL 2012 truncate its logs after the Barracuda Backup Service backs them up?
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How can I update the firmware for the Barracuda Backup Server?
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Information on Barracuda Backup Hardware Specifications
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Understanding SQL 2012 VSS based restores.
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How can I restore a Microsoft SQL database to a flat file (.bak) from the Barracuda Backup Service and then back into the system using SQL Management Studio?
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How do I restore a Microsoft Exchange database with the Barracuda Backup Service?
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How can I troubleshoot failed Microsoft SQL 2012 backups?
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How do I configure the maximum message size in OWA (Outlook Web Access)?
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How do I backup my SQL Server databases with the Barracuda Backup Service?
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Which VMware licenses allow for data recovery via the Barracuda Backup Service?
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How can Support verify that email reports are in fact being generated for a specific BBS customer?
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Hard Drive support for 4k sector hard drives
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Does the Barracuda Backup Agent support IBM Domino servers?
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How do I configure a Rate Limit on the Barracuda Backup Server?
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How do I install the Barracuda Backup Agent to work with my Barracuda Backup Service?
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How do I replicate data from one Barracuda Backup Server to another?
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How can I run batch commands before and/or after an Agent based backup with the Barracuda Backup Service?
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How long is my data stored on the Barracuda Backup Server? How do I create a retention policy?
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How does the Barracuda Backup Service weekly retention policy work?
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How can I backup clustered Microsoft Exchange servers with the Barracuda Backup Service?
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How do I configure Parallels Desktop for Mac to work with the Barracuda Backup Service?
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What is the Barracuda Backup Agent directory structure for the Barracuda Backup Server?
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Which ports does VMware need accessible in order for the Barracuda Backup Server to be able to access it?
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How can I resolve errors of the form "Error creating snapshot virtual machine path/name" when backing up virtual machines with my Barracuda Backup Service?
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How can I backup an active/passive SQL Cluster with the Barracuda Backup Service?
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How do I configure the Barracuda Backup Agent for the BBS to work with a clustered SQL environment?
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How can I perform a System State Restore from my Barracuda Backup Service onto a Windows 2003 server Domain Controller?
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How can I resolve an "Error reading object" issue while backing up a ESX/ESXI virtual machine while using my Barracuda Backup Service?
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What port restrictions on my firewall should I check to resolve connectivity or data transfer issues with the Barracuda Backup Service?
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How can I restore Hyper-V virtual machines to their original location using the Barracuda Backup Service?
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How to use the Recovery Storage group feature for Microsoft Exchange with the Barracuda Backup Service?
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Why is my Barracuda Backup Server reporting offline, or not transferring data to the offsite location correctly?
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Is it possible to configure the Barracuda Backup Server to use proxy servers instead of configuring ports on the firewall?
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How do I change the recovery model on my SQL databases to run Incremental backups?
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How do I choose what data gets replicated to the cloud from my Barracuda Backup Service?
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What can I do if the Barracuda Backup Agent hangs during installation on a VM?
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How do I start an immediate backup using the Barracuda Backup Service?
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How do I setup Exchange message level backups with the Barracuda Backup Service?
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Why can't I perform incremental backups of Exchange using the Agent with the Barracuda Backup Service?
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How do I create a full backup of my Microsoft Exchange database with the Barracuda Backup Service?
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How can I resolve "Shadow copy storage could not grow in time" or Disk IO errors when using the Barracuda Backup Agent?
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How can I configure the Barracuda Backup Service to protect a VMWare Server and Guests?
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How can I change the display name of my Barracuda Backup Server?
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How do I restore a VMWare Virtual Machine from the Barracuda Backup Server?
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How can I exclude files or folders from being backed up by my Barracuda Backup Server?
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How can I restore a mailbox from the Exchange Message Level Backup on my Barracuda Backup Server when that user's mailbox has been deleted?
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How do I perform a System State Restore using my Barracuda Backup Service?
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How can I restore Hyper-V virtual machines to an alternate server using the Barracuda Backup Service?
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How can I backup Hyper-V virtual machines using the Barracuda Backup Service?
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How can I perform a System State Restore from my Barracuda Backup Service on a Windows 2008 server?
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How can I resend a Backup report from the Barracuda Backup Service to a particular email address?
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How can I enable the Agent based backups on my Barracuda Backup Server running firmware 3.0 and later?
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How can I install the Barracuda Backup Agent in an alternate location?
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What can I do if I find 400, 403 or 440 errors while attempting to perform message level backups on my Barracuda Backup Server?
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Where can I find more details for my Barracuda Backup Agent backup errors?
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How do I restore a SQL user database to an alternate machine with the Barracuda Backup Service?
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How do I set up my Barracuda Backup Service to backup Exchange 2010?
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What do the lights mean on the Status page in the web UI of the Barracuda Backup Service?
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Why are my Backup Reports showing an error for Exchange Message Level Backup messages that contain a plus-sign (+) in the subject with Exchange 2007 and Windows Server 2008?
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Does the Barracuda Backup Service Agent support Windows 2000?
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How can I perform local-only backups with my Barracuda Backup Server?
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Why are my backups failing with an error of “Could not mount share”?
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Where can I download the Barracuda Backup Agent software?
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How do I restore a SQL database with the Barracuda Backup Service?
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What services need to be enabled on Windows Small Business Server 2003/2008 for Barracuda Backup Agent backups to run successfully?
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What can I do if I have disabled Circular Logging and/or Backup Exec but backups of my Exchange Storage group still fail?
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How do I backup Microsoft SharePoint Services / databases with my Barracuda Backup Server?
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How and when do SQL logs get truncated with my Barracuda Backup Service?
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What is a Smart backup on the Barracuda Backup Server?
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How do I get a report of my Backup from the Barracuda Backup Server?
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What happens when I reach the storage limit on my Barracuda Backup Service plan?
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How often is my data backed up on the Barracuda Backup Server? How do I create a backup schedule?
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Why are my Exchange backups failing with the error “Could not mount share” or “Could not mount first storage group” using the Barracuda Backup Service?
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How can I configure my Barracuda Backup Server to backup NetApp Data ONTAP 7G operating system?
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What are typical transfer times for offsite backup with the Barracuda Backup Service?
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How do I restore data from my Barracuda Backup Service?
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How do I specify / change the IP address of my Barracuda Backup Server?
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How do I delete a computer that is currently backed up using my Barracuda Backup Service?
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How do I restore data from the Barracuda Backup Web Interface?
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Can I backup Microsoft Active Directory using the Barracuda Backup Service?
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Why is it taking so long for my data to restore using the Barracuda Restore Tool?
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Why aren’t all of my data files getting backed up with Barracuda Backup Service?
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Why is the Barracuda Backup Server backing up more data than is specified in my share?
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How do I delete a data share that is currently backed up using my Barracuda Backup Service?
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How can I tell if my data is getting backed up with the Barracuda Backup Service?
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How do I backup Windows System State using the Barracuda Backup Service?
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Why am I receiving my Barracuda Backup Reports in .zip format?
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Why can't I see the graphs in the Barracuda Backup Web Interface?
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Where do I get an SSH key to backup my Linux / Unix server using the Barracuda Backup Service?
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How do I create a Disaster Recovery backup using Yosemite Server Backup?
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What size subscription plans are available for use with my Barracuda Backup Service? How do I calculate how much offsite storage I need?
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Why do I receive a connection failure when I try to setup Exchange 2007 Message Level Backups with the Barracuda Backup Server?