Administrators can transfer one or more domains from one account to another without the need to contact Barracuda Networks Technical Support. For example, moving a domain previously managed by a reseller to your own account.
Note that you will not be able to transfer domains yourself if you are moving between different regions in Email Gateway Defense. For example, moving from the US to CA region. In these cases, you will need to contact Barracuda Networks Technical Support.
Move a Domain
Complete the following steps to move a domain:
- Log into https://login.barracudanetworks.com, and click Email Gateway Defense in the left pane.
- Go to the Domains > Domains Manager page, and click Add Domain. In the Add Domain dialog, enter ONLY the Domain Name you want to move and the Mail Server. Then, click Add Domain:
The Verify ownership and transfer page displays. You will see a message that the domain you are attempting to add already exists in our system and be prompted to verify ownership and transfer the domain: Configure a CNAME record on the service hosting the new domain.
- Click Verify ownership and transfer. This process might take up to two minutes. Once the transfer is complete, click OK to return to the Domains page:
- Once the transfer is complete, an email notification of the transfer is sent to the previous account owner: