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Barracuda Email Gateway Defense
formerly Email Security

Self-Service Domain Moves

  • Last updated on

Administrators can transfer one or more domains from one account to another without the need to contact Barracuda Networks Technical Support. For example, moving a domain previously managed by a reseller to your own account.

Note that you will not be able to transfer domains yourself if you are moving between different regions in Email Gateway Defense. For example, moving from the US to CA region. In these cases, you will need to contact Barracuda Networks Technical Support.

Note that the data moved include the domain, the domain settings, the per domain policies, and the domain users and their policies.

The account level policies (even those that display at the domain level) are not moved.

Before moving a domain, if there are any account level policies you want to move with your domain, you must also save those policies at the domain level.

For example, to save the account level sender policy as a domain level sender policy:

  1. Go to the Domains page, and click Manage under Domain Options.
  2. Go to the Inbound Settings > Sender Policies page.
  3. Add the sender policy, and then click Save.

Note that you will need to do this for any policy you want to move with your domain.

Move a Domain

Complete the following steps to move a domain:

  1. Log into https://login.barracudanetworks.com, and click Email Gateway Defense in the left pane.
  2. Go to the Domains > Domains Manager page, and click Add Domain. In the Add Domain dialog, enter ONLY the Domain Name you want to move and the Mail Server. Then, click Add Domain:
    addDomain01.png

    The Verify ownership and transfer page displays. You will see a message that the domain you are attempting to add already exists in our system and be prompted to verify ownership and transfer the domain:
    verifyDomain01.png
  3. Configure a CNAME record on the service hosting the new domain. 

    Refer to your DNS server's documentation for exact syntax of the CNAME record. Most major providers only require the sub-domain portion of the CNAME Token value rather than the entire string. For example, Hostname=Barracuda42852638685.

  4. Click Verify ownership and transfer. This process might take up to two minutes. Once the transfer is complete, click OK to return to the Domains page:

    successfulTransfer.png

  5. Once the transfer is complete, an email notification of the transfer is sent to the previous account owner:
    domainTransferNotice.png