We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.

How can I find out if our Email Security Gateway protects against a known virus or vulnerability?

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00007202  

All Email Security Gateways, all firmware versions.


ALL virus scanning engines have their own names for viruses and because of this we have no way to cross-reference what one organization calls a virus against what the Barracuda virus protection services use.

Barracuda Networks uses multiple virus protection services to catch new and existing viruses as quickly as possible. This includes real time virus protection for new viruses as well as a database of existing known virus signatures.

The industry standard is to always have multiple levels of virus protection for your network and/or users. The Barracuda Networks Spam Firewall can be one of the first lines of defense for your mail but should not be your only protection.

If you receive a message that you suspected is a virus and it passed through the Email Security Gateway then please either contact Barracuda Technical support so it can be tested or go to http://virustotal.com and check out the mail against their list of virus engines. It is important that you always verify that the mail you received actually passed through your Email Security Gateway and was not received directly by your mail server.

Please understand that Barracuda Networks does not advertise the viruses or vulnerabilities that we protect against and we have no way of providing this information to customers. In regards to vulnerabilities please note that if you have a PCI scan that shows that your Email Security Gateway has a known vulnerability then please call into Barracuda Support at (408)342-5300 and talk with a support technician. We will require a copy of the PCI scan report showing the tests that were run and the vulnerability that was reported. As with viruses Barracuda does not provide details on any vulnerabilities might affect our services.

If you have any questions on this please call into Barracuda Technical Support.

Link To This Page: