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Barracuda Managed Workplace

Creating Custom Integrations

  • Last updated on

Barracuda Managed Workplace allows you to configure and enable a custom PSA integration so that it can integrate with Service Center. You can create a custom integration

  1. In Service Center, click Configuration > Service Desks.
  2. Click Add and then select Custom Integration.
  3. Ensure the Enable check box is selected.
  4. In the Service Identification section, type the Name of the new service partner and a Description.
  5. In the Web Service Configuration section, do the following:
    • Type the Company ID, User Name and Password in the boxes.
    • Type the WSDL Location in the text boxes.
    • Click Validate, then select the Method to Invoke from the selection list.
    • Type Tokens in the text box.
    • For the Response Type, select either XML or String.
    • In the Filter box, type the filter used to capture the ticket number from the response.
  6. In the Ticket Linking section, do the following:
    • Select the Ticket Hyperlink check box if you want to enable the ticket hyperlink that will appear in the Alert Dashboard.
    • In the Base Hyperlink field, type the URL for the external partner web service application.
    • In the Ticket Column Name text box, type the name you want to give to the ticket column header that will appear in the Alert Dashboard.
  7. In the Ticketing Options section, do the following:
    • Select either the All trouble tickets generated from any alert action button or the All trouble tickets generated from the alert actions defined in these specific policy modules option button.
    • If you selected the All trouble tickets generated from the alert actions defined in these specific policy modules option button, then click Add Policy Module.
    • Select the check box that corresponds with each policy module you want to add.
    • Click Apply.
  8. Click Save.
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