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Barracuda Managed Workplace

Working with VSC Blueprints

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Working with VSC Blueprints

The Virtual Service Center (VSC) blueprint feature allows you to create one or more pre-configured VSC definitions that are used during the creation of new VARs. As well a default blueprint may be set so new VAR creation will default to use a blueprint.

You can use VSC blueprints to pre-configure VSCs for MSPs, for example. You

can define the blueprint by

You can

Note: VARs can only inherit a blueprint’s properties at the time the VAR is created and will use the current definition of the blueprint at that point in time. Subsequent changes to a blueprint will not automatically propagate to its applied VARS, but only to the new VARs created after those changes have been made. The Applied VARs section can be used to add scripts, policy modules and reports to the VARs that may have been created with an older version of the blueprint. This will help them remain in sync with the current blueprint definition should it change over time.

Creating VSC Blueprints
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the VSC Blueprints window, click Create.
  3. Type a Name and Description in the boxes.
  4. If SQL credentials are required, enter the user name and password.
  5. Click Create.
Setting a VSC Blueprint as the Default
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. Select the corresponding check box for the blueprint you want to set as the default.
  3. From the More Actions list, select Set as Default Blueprint.
Creating a New VSC and Associating it with a VSC Blueprint

When creating a new Virtual Service Center (VSC), you can select which VSC blueprint to use to create the new VSC.

  1. In the Hosted Console website, click Status > VAR Dashboard.
  2. In the VAR Dashboard window, click Add New VAR.
  3. In the Add VAR dialog box, enter the VAR Company Name.
    This is how the VAR is labeled in the Hosted Console Dashboard.
  4. Enter the VAR Domain.
    This is used to distinguish between each VAR on the login page and database, and it must be provided to the VAR in order for them to access their Service Center.
  5. Enter the VAR Code.
    This is used to track VAR licensing.
  6. Enter identifying information for the VAR in the First Name, Last Name, Phone Number, Email Address boxes.
  7. Enter address information for the VAR in the Street, P.O. Box (if required), City, State/Province, Country, Postal/ZIP Code boxes.
  8. Enter the User Name and initial Password for the Admin user that is created with the Virtual Service Center.
  9. In the VAR Settings section, select the VSC Blueprint for the VAR.
    The Host name or IP of the database server is pre-populated based on the database server specified during installation. By default, the SQL Authentication User Name and Password boxes are populated with the credentials that were used during installation. Different credentials can be specified by entering the information into the SQL User Name and Password boxes.
  10. Select the server where the Virtual Service Center will be created from the Application Server list.
  11. Select the process where the Virtual Service Center will be created from the Worker Process list and click Save.
    You can add a new worker process to host the VAR by selecting Add New Process.

Note: The Add New VAR UI's Application Server and Worker Process list will automatically have Application Server and Worker Process selected that has the lightest load, but you can override this by making another selection.

To edit the details of an existing VAR, see VAR Configuration.

Viewing VSC Blueprints and their Associated VSCs

You can see a list of the VSC blueprints that have been created and their associated VSCs.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
    The VSC Blueprints window opens and all the blueprints that have been created appear in the table.
  2. Click a blueprint name.
    The VSC Blueprints Editor window opens and in the Applied VARs section, you can see the VSCs that are associated with the blueprint.

Note: VSC blueprints display in the language of the default admin user. If this is not the language you prefer, you can change the language in User Management. You must then save the blueprint for this change to take effect.

Viewing VSC Blueprint Definition Details

You can see how a VSC blueprint is defined by clicking a VSC blueprint in the VSC Blueprints window. This will open the VSC Blueprint Editor window where you can click a tab at the top of the window (Policies, Groups, Scripts, Report Categories, Reports, Roles, or Users) to see the definition details for the item.

Modifying a VSC Blueprint Name or Description
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the blueprint list, click the VSC blueprint for which you want to modify the name or description.
  3. In the Summary section, click Modify.
  4. Type a new Name or Description in the boxes.
  5. Click Save.
Deleting VSC Blueprints

You can only delete a VSC blueprint if no VSCs are associated with it.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. Select the check box that corresponds with the VSC blueprint you want to delete.
  3. Click Delete.
  4. Click OK.

Defining VSC Blueprints

You can use Virtual Service Center (VSC) blueprints to pre-configure VSC definition for MSPs. For example, you can define the blueprint by defining policy modules, groups, scripts, report categories, reports, user roles and users.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the blueprint list, click the VSC blueprint you want to define.
  3. Depending on what you want to define, click one of the tabs at the top of the window (Policies, Groups, Scripts, Report Categories, Reports, Roles, or Users) and see one of the topics listed below for detailed information.

Defining Policy Modules for a VSC Blueprint

Defining Groups for a VSC Blueprint

Defining Scripts for a VSC Blueprint

Defining Report Categories for a VSC Blueprint

Defining Reports for a VSC Blueprint

Defining Roles for a VSC Blueprint

Defining Users for a VSC Blueprint

Defining Policy Modules for a VSC Blueprint

For information about defining policy modules, see the following topics:

About Working with Policy Modules

Creating Policy Modules

About Importing Policy Modules

Importing Policy Modules from the Library

Importing Policy Modules from Files

Exporting Policy Modules

Deleting Policy Modules

Overriding Alert Actions in Policy Modules

Overriding Send Email Alert Notifications in Policy Modules

Overriding Send Alert Notification Escalations in Policy Modules

Overriding Create Trouble Tickets Alert Action in Policy Modules

About Working with Policy Modules

The Policy Modules window lists the policy modules that have been added or imported into VSC Blueprint, and it allows for new policy modules to be

created or imported. For more information, see Creating Policy Modules and About Importing Policy Modules.

To access the Policy Modules window
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. Click an existing Blueprint name
  3. Click the Policy Modules tab.

The Policy Modules window provides the following information:

Column Header Description
Module Name                        The name of the policy module.
Devices Note: Devices are not applicable to VSC Blueprints.
Groups The number of groups to which the policy module is applied.
Collecting The number of enabled monitors collecting data in the policy module.

The policy module list can be sorted in ascending or descending order by clicking a column header.

Tip: Policy modules allow sets of monitor and alert rules to be quickly applied to groups or devices to make it easier to implement effective monitoring.

A policy module is not a container for groups or devices, but a means of applying monitor and alert rules to groups or devices. Removing policy modules removes all monitor and alert rules from the groups or devices to which the policy module was applied. For more information, see Deleting Policy Modules.

You can export a policy module to an XML file for backup purposes. For instructions, see Exporting Policy Modules.

Creating Policy Modules

You can create policy modules to monitor devices or applications. When creating a new policy module, some research will be required to identify how the device or application reports its status or events. See Configuring Individual Monitor Types for a list of the monitors that you can add to policy modules, and how they are configured.

To create a policy module
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click a blueprint name.
  3. Click the Policies tab.
  4. Click New.
  5. In the New Policy Module Name box, type a name for the new policy module.
  6. If desired, in the Description box, type a description for the policy module.
  7. Click Create.
To add a monitor to the policy module
  1. Click the Monitors tab.
  2. Click Add Monitor.
  3. From the Choose Monitor Type box, select the type of monitor you want to add to the policy module.
  4. Click OK.
    If the monitor type doesn’t have monitor rules applied to it, you will have to add them now. For detailed instructions about adding a specific monitor type, see Configuring Individual Monitor Types.
  5. Click the Overview tab.
To apply the policy module to one or more groups
  1. In the Applied Groups section, click Add Groups.
  2. In the Group Type list, select the type of group (All, Service Groups or Site Groups) to which you want to apply the policy module.
    You can filter the groups list by selecting items from the lists located under each column header.
  3. Do one of the following:
    • Select the check box that corresponds with each group to which you want to apply the policy module.
    • Select the check box in the column header to select all groups.
  4. Click Add to apply the policy module to the selected groups.

The groups to which the policy module is applied appear in the Applied Groups section of the Policy Module window.

About Importing Policy Modules

Barracuda Managed Workplace ships with a library of policy modules that let you implement remote monitoring and management quickly. The policy modules have been created with the monitors and alerts that are most useful, but may not be appropriate for every environment.

Policy modules can be added manually by creating a new policy module (see Creating Policy Modules). Or you can import a policy module from the library or from a file. For more information, see Importing Policy Modules from the Library and Importing Policy Modules from Files.

Importing Policy Modules from the Library

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint into which you want to import the policy modules.
  3. Click the Policies tab.
  4. Click Import From Library.
  5. Do one of the following:
    • Select the check box that corresponds with policy modules you want to import.
    • Select the check box in the column header to select all policy modules.
  6. Click Import.
Importing Policy Modules from Files
To import a policy module from a file
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint into which you want to import the policy modules.
  3. Click the Policies tab.
  4. Click More Actions to display a list.
  5. Click Import Policy Module.
  6. In the Policy Module file name box, click Browse to search for the file.
  7. Select the file you want to import and then click Open.
  8. Click Import.
Exporting Policy Modules

You can export a policy module to an XML file for backup purposes.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy module you want to export.
  3. Click the Policies tab.
  4. Do one of the following:
    • Select the check box that corresponds with the policy module you want to export.
    • Select the check box in the column header to select all policy modules.
    Note: Only one policy module can be exported at a time.
  5. Click More Actions to display a list.
  6. Click Export Policy Module.
  7. Click Save.
  8. Browse to the location where you want to save the file.
  9. Type a file name and click Save.
Deleting Policy Modules
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy modules you want to delete.
  3. Click the Policies tab.
  4. In the list of policy modules, select the check box that corresponds with the policy module you want to delete.
  5. Click Delete.
  6. Click OK.

Caution: Deleting policy modules removes all monitor and alert rules from the groups to which the policy module was applied.

Overriding Alert Actions in Policy Modules

If required, you can override the following alert actions that are part of a policy module:

For information about alert actions, see Setting Up Alert Actions.

For information about overriding alert actions in monitors, see Overriding Alert Actions in Policy Modules.

Overriding Send Email Alert Notifications in Policy Modules
To override the send email alert notification alert action in a policy module
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy module for which you want to override the Send Email Alert notification.
  3. Click the Policies tab.
  4. Do one of the following:
    • Select the check box that corresponds with the policy module for which you want to override the alert action.
    • Select the check box in the column header to select all policy modules.
  5. Click More Actions to display a list.
  6. Click Override Send Email Alert Notifications.
  7. Depending on if you want to send an email alert notification, select or clear the Send Email check box.
  8. If you chose to enable the alert action, depending on to whom you want to send the email, select either the To Authorized Users or the To the Following Email Addresses option button.
  9. If you selected the To the Following Email Addresses option button, then: do the following:
    • If you need to add a new email address, click Add New. In the Add New Email Address dialog box type the new Email Address in the box and click OK.
    • If you want to use an email address from an existing user defined in the VSC Blueprint, click Add From Users. In the Add Email Addresses from Users dialog box, select the check boxes that correspond with the users to whom you want to send the email alert notification. Or, select the check box at the top of the check box column to select all check boxes. Click OK.
To modify an email address
  1. In the email address list, select the check box that corresponds with the email address you want to change.
  2. Click Modify.
  3. Make the required changes in the Email Address box.
  4. Click OK.
To remove an email address
  1. In the email address list, select the check box that corresponds with the email address you want to remove.
  2. Click Delete.
  3. Click OK.
Overriding Send Alert Notification Escalations in Policy Modules
To override the ‘escalation alert notification’ alert action in a policy module:
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy modules for which you want to override the Send Alert Notification Escalation.
  3. Click the Policies tab.
  4. Do one of the following:
    • Select the check box that corresponds with the policy module for which you want to override the alert action.
    • Select the check box in the column header to select all policy modules.
  5. Click More Actions to display a list.
  6. Click Override Escalate Alert Escalation Notifications.
  7. Depending on if you want to send an escalation alert notification, select or clear the Escalate Alert check box.
  8. If you chose to enable the alert action, choose the Hours and Minutes in which the alert escalation notification should be sent via email.
  9. Depending on to whom you want to send the escalation alert notification, select either the To Authorized Users or the To the Following Email Addresses option button.
  10. If you selected the To the Following Email Addresses option button, then do the following:
    • If you need to add a new email address, click Add New. In the Add New Email Address dialog box, type the new Email Address in the box and click OK.
    • If you want to use an email address from an existing user defined in the VSC Blueprint, click Add From Users. In the Add Email Addresses from Users dialog box, select the check boxes that correspond with the users to whom you want to send the alert notification. Or, select the check box at the top of the check box column to select all check boxes. Click OK.

To modify an email address

  1. In the email address list, select the check box that corresponds with the email address you want to change.
  2. Click Modify.
  3. Make the required changes in the Email Address box.
  4. Click OK.

To remove an email address

  1. In the email address list, select the check box that corresponds with the email address you want to remove.
  2. Click Delete.
  3. Click OK.
Overriding Create Trouble Tickets Alert Action in Policy Modules
To override the ‘create trouble ticket’ alert action in a policy module
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy modules for which you want to override the Create Trouble Ticket alert action.
  3. Click the Policies tab.
  4. Do one of the following:
    • Select the check box that corresponds with the policy module for which you want to override the alert action.
    • Select the check box in the column header to select all policy modules.
  5. Click More Actions to display a list.
  6. Click Override Create Trouble Ticket Action.
  7. Depending on if you want to create a trouble ticket, select or clear the Create Trouble Ticket check box.
  8. Click OK.

Modifying Policy Modules

On the Overview tabbed page of the Policy Module window, you can

Modifying a Policy Module Name or Description
  1. 1n the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy modules you want to modify.
  3. Click the Policies tab.
  4. In the list of policy modules, click the name of the module you want to modify.
  5. In the Summary section, click Modify.
  6. Make the required changes in the Policy Module Name and Description boxes.
  7. Click Save.
Applying Policy Modules to Groups
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy modules you want to add to groups.
  3. Click the Policies tab.
  4. In the list of policy modules, click the name of the policy module you want to add to groups.
  5. To add the policy module to one or more groups:
    1. a Click Add Groups.
    2. b In the Select Groups dialog box, select the check boxes that correspond with the groups to which you want to add the policy module. To select all check boxes at once, select the check box at the top of the check box column.
  6. Click Add.
    The groups to which the policy module is applied appear in the Applied Groups section of the Policy Module window.
Removing Policy Modules from Groups
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy modules you want to remove.
  3. Click the Policies tab.
  4. In the list of policy modules, click a Module Name.
  5. To remove the policy module from a group, in the Applied Groups section, select the check boxes that correspond with the groups from which you want to remove the policy module. To select all check boxes at one time, select the check box at the top of the check box column.
  6. Click Remove.

Working with Policy Module Monitors

On the Monitors tabbed page of the Policy Module window, you can:

Adding Monitors to Policy Modules
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy module to which you want to add a monitor.
  3. Click the Policies tab.
  4. In the list of policy modules, click a Module Name.
  5. Click the Monitors tab.
  6. Click Add Monitor.
  7. From the Choose Monitor Type list, select the type of monitor you want to add to the policy module.
  8. Click OK.
  9. Click the Monitor tab.
  10. Configure the monitoring and alerting rules for the monitor type.
    For specific instructions for each type of monitor, see Configuring Individual Monitor Types.
  11. Click Save.
Turning On or Off Monitors in Policy Modules
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy modules you want to modify.
  3. Click the Policies tab.
  4. In the list of policy modules, click a Module Name.
  5. Click the Monitors tab.
  6. In the list of monitors, select the check boxes that correspond with the monitors you want to turn on or off. Or, select the check box in the check box column header to select all check boxes.
  7. Depending on what you want to do, select either Turn On or Turn Off.
    In the list of monitors, the State column indicates whether the monitor is on or off.
Deleting Monitors from Policy Modules
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the policy module that includes the monitor you want to delete.
  3. Click the Policies tab.
  4. In the list of policy modules, click a Module Name.
  5. Click the Monitors tab.
  6. In the list of monitors, select the check boxes that correspond with the monitors you want to delete. Or, select the check box in the check box column header to select all check boxes.
  7. Click More Actions > Delete Monitor.
  8. Click OK.

Configuring Individual Monitor Types

Each type of monitor that can be added to a policy module is configured differently depending on the type of monitor. After you have added the monitor to a policy module (see Adding Monitors to Policy Modules), you can configure the monitor type. For specific instructions about configuring each type of monitor, see:

Configuring AMT Event Monitors

Configuring Device Availability Monitors

Configuring MBSA Reports Monitors

Configuring Network Services Monitors

Configuring Patch Status Monitors

Configuring Performance Counter Monitors

Configuring SCE Monitors

Configuring SNMP Monitors

Configuring SNMP from MIB Monitors

Configuring SNMP Traps Monitors

Configuring Syslog Messages Monitors

Configuring Windows Events Monitors

Configuring Windows Services Monitors

Configuring AMT Event Monitors

AMT Event monitors will only function correctly if the devices being monitored have successfully been added to the Intel® AMT device list.

To configure an AMT event monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select AMT Events.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the AMT Event Rule section, do the following:
    1. Select the All check box to collect events from all sources, or deselect it and specify a source by the source in the Source box.
    2. Select a severity level from the Severity list.
    3. Type any text string to search for in the Details Search Text box (maximum 255 characters).
  7. In the Event Collection section, select the Collect Events check box to activate this monitor, or deselect it to deactivate this monitor (useful when creating exceptions for monitors).
  8. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. In the AMT Events Rule Parameters section, do the following:
    1. Select a source from the Event Source list. If you selected either Equal or Not Equal, type a value in the corresponding box.
    2. Select a severity from the Event Severity list. If you selected either Equal or Not Equal, then select a value from the list that appears.
    3. Type any text string to search for in the Details Search Text box (maximum 255 characters).
    4. Click Save.
    5. Repeat this step until all required alert rules have been defined.
  6. If more than one alert rule has been defined, select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  7. In the Alert Categories, Actions and Notifications section, do the following:
    1. Click Add/Remove Category.
    2. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    3. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    4. Click OK.
  8. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
    Note: Self-Heal is not an available option.
  9. Click Save.
  10. Click Save.
Configuring Device Availability Monitors

Device Availability monitors will function for all discovered devices.

To configure a device availability monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select Device Availability.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.

To configure the alert rules

  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule, and do the following:
    1. Select a period of time from the Trigger alert when Device is Down for list.
    2. Click Save.
    3. Repeat step a to b until all required alert rules have been defined.
  5. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  6. In the Alert Categories, Actions and Notifications section, do the following:
    1. Click Add/Remove Category.
    2. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    3. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    4. Click OK.
  7. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  8. Click Save.
  9. Click Save.
Configuring Device Warranty Monitors

You can add a monitor that notifies you when a warranty is about to expire.

Tip: You can import the Warranty Expiration policy module and apply it to monitored devices. Then Barracuda Managed Workplace will alert and send an email when either a vendor or a custom warranty is going to expire in 60 days. If you clear the alert for vendor warranty expiration, for example, you will still be alerted about the custom warranty expiration.

  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. Type a title for the alert.
  4. Optionally, type a description for the alert.
  5. Click Add Alert Rule.
  6. From the Trigger Type section, do the following:
    • To create an alert that notifies you when the vendor warranty expires, select the Vendor Warranty check box.
    • To create an alert that notifies you when the custom warranty expires, select the Vendor Warranty check box.
    • To create an alert when either warranty expires, select both check boxes.
  7. In the Alert (days) box, type the number of days before or after the expiry that you want to be alerted.
  8. Click Save.
  9. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  10. Click Save.
  11. Click Save.
Configuring MBSA Reports Monitors

MBSA Report monitors will only function correctly if the devices being monitored have WMI enabled.

To configure a MBSA report monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select MBSA Reports.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. In the MBSA Category section, select either the All MBSA Categories or Choose MBSA Category option button.
    • If you selected All MBSA Categories, then select a score from the Score list.
    • If you selected Choose MBSA Category, then select the category from the MBSA Category list, and then select the score from the Score list.
    1. If you selected Choose MBSA Category, the MBSA Check section appears.
    2. Select either the All MBSA Checks from list or the Selected MBSA Checks from list option button.
    Tip: Use the CTRL key on the keyboard to select multiple checks.
    1. Click Save.
  6. Repeat steps 4 and 5 until you have defined all the alert rules.
  7. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  8. In the Alert Categories, Actions and Notifications section, do the following:
    1. Click Add/Remove Category.
    2. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    3. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    4. Click OK.
  9. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
    Note: Self-Heal is not an available option.
  10. Click Save.
  11. Click Save.
Configuring Network Services Monitors

Network Services monitors will function for all discovered devices.

Caution: Monitoring more than 100 network services at a single site may result in degraded performance of the Onsite Manager. This should not be an issue for most sites; however, if more monitoring is required, a second Onsite Manager should be used.

To configure a network services monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select Network Services.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the Network Service Rule section, do the following:
    1. Select the service to monitor from the Network Services list.
    2. The only option available from the IP Address list is ALL because there are no sites for the blueprint.
    3. Type the port used by the service in the Port box.
    4. Select a timeout value for the service from the Timeout list.
  7. In the Scheduling section, do the following:
    1. Select how often the monitor is run by selecting a value from the Polling Interval list.
    2. In the Schedule box, by default, the monitor is set to Run Always. If you want to change the default, click Run Always to open the Select Interval dialog box.
    3. In the Select Interval dialog box, select either the Daily Interval or Specific Interval option button and use the corresponding lists to define the monitoring schedule.
    4. Click OK.
  8. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
    1. Select a value from the Time Down before alerting list.
    2. Click Save.
    3. If required, repeat this step until all required alert rules have been defined.
  5. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  6. In the Alert Categories, Actions and Notifications section, click Add/Remove Category.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  7. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  8. Click Save.
  9. Click Save.
Configuring Patch Status Monitors

Patch Status monitors will only function correctly if the devices being monitored have had a Windows Update Agent Policy defined, and the devices are reporting into patch management successfully.

To configure a patch status monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select Patch Status.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
    1. In the Patch Status section, select a patch status from the An alert will be triggered when any patch has a status of list.
    2. Click Save.
    3. If required, repeat this step until you have defined all the alert rules.
  5. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  6. In the Alert Categories, Actions and Notifications section, click Add/Remove Category. The Add/Remove Alert Categories dialog box appears.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  7. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  8. Click Save.
  9. Click Save.
Configuring Performance Counter Monitors

Performance Counter monitors will only function correctly if the devices being monitored have WMI enabled.

To configure a performance counter monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select Performance Counters.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the Counter Selection section, do the following:
    1. Select the performance object to monitor from the Performance Object list.
    2. Select the instance from the Object Instance list.
    3. Select the counter from the Counter list. If available, the Counter Help will appear, which provides description of the counter.
  7. In the Scheduling section, do the following:
    1. Select how often the monitor is run by selecting a value from the Polling Interval list.
    2. In the Schedule box, by default, the monitor is set to Run Always. If you want to change the default, click Run Always to open the Select Interval dialog box.
    3. In the Select Interval dialog box, select either the Daily Interval or Specific Interval button and use the corresponding lists to define the monitoring schedule.
    4. Click OK.
  8. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule. The Performance Counter Alert Rule dialog box appears.
  5. In the Trigger alert when performance counter is section:
    1. Select either less than or greater than from the list.
    2. Type a value in the threshold box.
    3. Type a value in the data points box.
    4. Click Save.
    5. If required, repeat this step until you have defined all the alert rules.
  6. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  7. In the Alert Categories, Actions, and Notifications section, click Add/Remove Category. The Add/Remove Alert Categories dialog box appears.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  8. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  9. Click Save.
  10. Click Save.
Configuring SCE Monitors

SCE monitors will only function correctly if the devices being monitored have SCE (System Center Essentials) installed.

To configure an SCE monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select SCE.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the Scheduling section:
    1. Select how often the monitor is run by selecting a value from the Polling Interval list.
    2. Select the Monitoring check box to activate this monitor, or deselect it to deactivate it (useful when creating exceptions for monitors).
  7. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. In the Severity, Priority and Category boxes, do the following:
    1.  Select either All, Equal, or Not Equal from the list.
    2.  If you selected Equal or Not Equal, select a corresponding item from the list.
  6. In the Name, Description, Source, and Management Group Search String boxes, do the following:
    1.  Select either All, Equal, or Not Equal from the list.
    2. If you selected Equal or Not Equal, type a value in the corresponding box.
  7. Click Save.
  8. Repeat steps 4 to 7 until all the required alert rules have been defined.
  9. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  10. In the Alert Categories, Actions and Notifications section, do the following:
  11. Click Add/Remove Category. The Add/Remove Alert Categories dialog box appears.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  12. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  13. Click Save.
  14. Click Save.
Configuring SNMP Monitors

SNMP monitors will only function correctly if the devices being monitored have SNMP enabled.

There are two types of MIBs: scalar and tabular. Scalar objects define a single object instance whereas tabular objects define multiple related object instances grouped in MIB tables.

You can create a tabular monitor for a known base OID, and Barracuda Managed Workplace will automatically create monitors for all elements within that table.

To configure an SNMP monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select SNMP.
  3. Click Add Monitor.
  4. In the Monitor tab, type a title for the monitor.
  5. Optionally, type a description for the monitor.
  6. Ensure the Enabled check box is selected.
  7. Select the New SNMP OID option button.
  8. In the Object Name box, type the OID text identifier.
  9. In the OID box, type the OID numeric value.
  10. From the Object Type list, select either Numeric or Text.
  11. To collect tabular OIDs, select the Tabular check box.
  12. In the Description box, type a description for the OID.
  13. If you selected the Tabular check box, select an appropriate time to set how frequently tabular children scalar OIDs are captured.
  14. From the Polling Interval list, select an appropriate time to set how frequently the data is captured.
  15. Do one of the following to set when the monitor runs:
    • To set the monitor to run all the time, do nothing.
    • To change when the monitor runs, click Run Always to open the Select Interval dialog box and select either the Daily Interval or Specific Interval option button and use the corresponding lists to define the monitoring schedule. Click OK.
  16. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. In the Trigger alert when SNMP counter is section, select either less than or greater than from the list.
    1. Type a value in the threshold box.
    2. Type a value in the data points box.
    3. Click Save.
    4. Repeat until all required alert rules have been defined.
  6. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  7. In the Alert Categories, Actions and Notifications section, click Add/Remove Category. The Add/Remove Alert Categories dialog box appears.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  8. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  9. Click Save.
  10. Click Save.
Configuring SNMP from MIB Monitors

SNMP from MIB monitors will only function correctly if the devices being monitored have SNMP enabled. To create the monitors using a file, it must have the .MIB extension. These files may be provided by the vendor, or you can click here.

The MIBs that appear in the MIB Library and the objects identifiers (OIDs) that are loaded into the MIB Browser are remembered on a per user basis.

To configure an SNMP from MIB monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select SNMP from MIB and click OK.
  3. Select the MIB file from the Browse Library list. If the MIB file has not been previously imported into VSC Blueprint, then you have to upload the file. To upload the file:
    1. Click Upload MIBs to Library.
    2. Click Browse.
    3. Select the file and click Open.
    4. Click Upload. The Results section confirms the upload was successful, listing number of files added.
    5. Click Finished.
    6. From the Browse Library list, select the MIB file that you just added and click Load MIB. (You can also delete a MIB from the library by clicking Delete from Library.)
  4. In the Loaded MIBs pane, select the check box of each MIB for which you want to see the OIDs.
    The OIDs appear in the MIB Browser pane. If available, a description of the OID will appear in the Selected Object Description pane. If there are dependencies or errors related to a MIB, the information appears in the message box below the viewer area.
  5. In the MIB Browser pane, select the check box of each OID you want to add as a monitors in the policy module.
  6. In the Scheduling section, select how often the monitor is run by selecting a value from the Polling Interval list.
    1. In the Schedule box, by default, the monitor is set to Run Always. If you want to change the default, click Run Always to open the Select Interval dialog box.
    2. In the Select Interval dialog box, select either the Daily Interval or Specific Interval option button and use the corresponding lists to define the monitoring schedule.
    3. Click OK.
  7. Click Add Selected Objects.
  8. If you want to configure the alert rules at this time, then in the Monitors list, click the monitor for which you want to configure the alert rules and continue with the next step.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. In the Trigger alert when SNMP counter is section, select either less than or greater than from the list.
    1. a Type a value in the threshold box.
    2. b Type a value in the data points box.
    3. c Click Save.
    4. d Repeat until all required alert rules have been defined.
  6. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  7. In the Alert Categories, Actions and Notifications section, click Add/Remove Category.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. b If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. c Click OK.
  8. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  9. Click Save.
  10. Click Save.

 

Configuring SNMP Traps Monitors

 

The Onsite Manager has to be defined as an SNMP Trap receiver on the devices being monitored.

 

To configure an SNMP Traps monitor

 

  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select SNMP Traps.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the SNMP Trap Rule section, if you want to monitor for a specific aspect of SNMP Traps, then select an item from Generic Type list.
  7. If you selected Enterprise Specific in the previous step, then the Enterprise OID box becomes available so you can enter your Enterprise OID.
  8. If you want to enable SNMP Trap Collection, then select the check box.
  9. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. In the SNMP Trap Parameters section, select an item from the Generic Type list.
  6. If you selected Enterprise Specific in the previous step, then the Enterprise OID box becomes available so you can enter your Enterprise OID.
  7. In the Variable Binding Parameters section, select Any, Contains, or Does Not Contain from the Variable Binding list. If you selected Contains or Does Not Contain, type the value in the box.
  8. Click Save.
  9. Repeat until all required alert rules have been defined.
  10. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  11. In the Alert Categories, Actions and Notifications section, click Add/Remove Category.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  12. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
    Note: Self-Heal is not an available option.
  13. Click Save. The Alert Configuration dialog box closes.
  14. Click Save. The Monitor dialog box closes.
Configuring Syslog Messages Monitors

Syslog Messages monitors will only function correctly if the Onsite Manager has been defined as a Syslog Message receiver on the devices being monitored.

To configure a Syslog Message monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select Syslog Messages.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the Syslog Rule section, if you want to monitor for specific aspects of syslog messages, then perform any combination of the following:
    1. Select a Facility from the list.
    2. Select a Severity from the list.
    3. Type part of a syslog message in the Message Search box.
  7. If you want to enable Syslog Collection, then select the check box.
  8. If want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
    1. In the Syslog Rule Parameters section, select All, Equal, or Not Equal from the Syslog Category list. If you selected Equal or Not Equal, select the syslog category from the corresponding list.
    2. Select All, Equal, or Not Equal from the Severity list. If you selected Equal or Not Equal, then select the severity level from the corresponding list.
    3. Select All, Equal, or Not Equal from the Message Substring list. If you selected Equal or Not Equal, then type the text string in the corresponding box.
    4. Click Save.
    5. Repeat this step until all required alert rules have been defined.
  5. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  6. In the Alert Categories, Actions and Notifications section, click Add/Remove Category.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  7. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
    Note: Self-Heal is not an available option.
  8. Click Save.
  9. Click Save.
Configuring Windows Events Monitors

Windows Event monitors will only function correctly if the devices being monitored have WMI enabled.

To configure Windows event monitors
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select Windows Events.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the Windows Event Rule section, select the Windows event log to monitor from the Log list.
  7. To define a new Windows event log, select the Other check box, and type the name of the log in the corresponding box.
    1. Select the All check box to collect events from all sources, or deselect the All check box and type the source in the Source box.
    2. Select the All check box to collect events with all event IDs, or deselect the All check box and type the event ID in the Event ID box.
    3. Select a severity level for the event from the Severity list.
    4. Type a text string to find in the Details Search Text box, if required.
  8. In the Event Collection section, select the Collect Events check box to activate this monitor, or deselect it to deactivate it (useful when creating exceptions for monitors).
  9. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. Select the Windows event log to monitor from the Event Log list.
  6. To define a new Windows event log, select the Other check box, and type the name of the log in the corresponding box.
    1. Select the All check box to collect events from all sources, or deselect the All check box and type the source in the Event Source box.
    2. Select the All check box to collect events with all event IDs, or deselect the All check box and type the event ID in the Event ID box.
    3. Select a severity level for the event form the Event Severity list.
    4. Type a text string to find in the Details Search Text box, if required.
    5. Repeat this step until all required alert rules have been defined.
  7. If more than one alert rule has been defined, then select either the Alert When Any Rule Conditions are Met or the Alert When All Rule Conditions are Met option button.
  8. In the Alert Categories, Actions and Notifications section, click Add/Remove Category.
    1. a In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  9. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
  10. Click Save.
  11. Click Save.
Configuring Windows Services Monitors

Windows Services monitors will only function correctly if the devices being monitored have WMI enabled.

To configure a Windows services monitor
  1. Click Add Monitor.
  2. From the Choose Monitor Type list, select Windows Services.
  3. Click OK.
  4. Click the Monitor tab.
  5. In the Monitoring Rule section, type a monitor Title and Description in the boxes.
  6. In the Service Selection section, select the Windows service you want to monitor from the Service list.
  7. Select the type of monitoring from the Monitoring Type list:
    • Off - No Monitoring
    • Low - Do not restart but send event to Service Center will not attempt to restart the Windows Service, but will send an alert to Service Center.
    • Medium - Restart and send event to Service Center if restart fails will attempt to restart the Windows service, and send an alert to Service Center if the restart of the service fails.
    • High - Restart and send event to Service Center will attempt to restart the Windows service, and send an alert to Service Center whether or not the restart of the service fails.
  8. In the Enable/Disable Rule section, select the Enable this Rule check box to activate this monitor, or deselect it to deactivate it (useful when creating exceptions for monitors).
  9. If you want to configure the alert rules at this time, then continue with the next step or click Save to close the dialog box.
To configure the alert rules
  1. Click the Alerts tab.
  2. Click Add Alert Configuration.
  3. In the Alert section, type an alert Title and Description in the boxes.
  4. In the Alert Rules section, click Add Alert Rule.
  5. The alert rules have already been defined in the previous steps. Click Save.
    Note: It is not necessary to add an additional alert rule.
  6. In the Alert Categories, Actions and Notifications section, click Add/Remove Category.
    1. In the panel on the left side of the dialog box, select all the alert categories under which you want this alert to appear (in the Central Dashboard) and click Add.
    2. If you want to remove any existing alert categories, in the panel on the right side of the dialog box, select the alert categories and click Remove.
    3. Click OK.
  7. Select the check boxes that correspond with any Alert Actions, Alert Notifications, or Escalation Notification you want to enable.
    For more information, see Setting Up Alert Actions.
    Note: Self-Heal is not an available option.
  8. Click Save.
  9. Click Save.

Setting Up Alert Actions

When adding Monitors and Alert Rules as part of a policy module, alert actions can be configured to determine what should occur when the alert condition, which is defined by the alert rules, has been discovered by the Onsite

Manager. For more information about the various alert actions, see one of the following topics:

Creating Trouble Tickets from Alerts Automatically

Self-Healing Alerts

Running Scripts

Receiving Alert Notifications via Email

Escalating Alert Notifications

For information about configuring monitors, see Configuring Individual Monitor Types.

Creating Trouble Tickets from Alerts Automatically

The Create Trouble Ticket Alert Action causes a trouble ticket to be automatically generated when the alert is triggered. The trouble ticket will be populated with the Alert Details, as well as the following information:

Item Description
Ticket ID                                  

A unique ID number that is assigned when the ticket is created.

Site

The site for which the alert was generated.

Ticket

For tickets created by an alert action, this box displays the Alert Configuration title.

Status

For tickets created by an alert action, the initial status is set to New.

Assigned To

Tickets created by an alert action are assigned to the first Technician assigned to the site.

Priority

For tickets created by an alert action, the initial priority is set to High.

Self-Healing Alerts

The Self-Heal Alert Action is available so that alerts can automatically be removed from the Central Dashboard if the condition triggering the alert no longer exists. This is not an available alert action for all monitor types, as some Monitors scan for single events (such as AMT Events, MBSA Reports, SNMP Traps, Syslog Messages and Windows Events) and can therefore not self-correct.

To self-heal alerts
  1. Select the Self-Heal check box.
  2. Select the Clear Trouble Ticket check box to have any trouble tickets created as part of this alert configuration cleared when the alert self-heals.
    Note: The Clear Trouble Ticket check box is only available if the Create Trouble Ticket check box was enabled for the alert.
  3. Select the Enable Self-Heal Notification check box to receive notification through Email when the alert self-heals.
  4. Choose time range from the Notify if alert is cleared within list.
  5. Click Save.
Running Scripts

Note: Running a script is not applicable in blueprints.

Receiving Alert Notifications via Email

The Send Email Alert Action causes an email to be automatically generated when the alert is triggered. Users set to receive the email alerts must have that right defined in a role assigned to the user.

To receive alert notifications via email
  1. Select the Send Email check box.
  2. Choose either the All users for the site whose role is configured to receive Alert Notifications or the Specify emails (separate emails by semicolon) option button.
    • If All users for the site whose role is configured to receive Alert Notifications is selected, all users with the appropriate role for the site will receive the email.
    • If Specify emails (separate emails by semicolon) is selected, highlight any desired addresses in the Choose from a list of notifiable users across all sites list, and click the Add to notification list button, or manually enter the email addresses separated by a semicolon in the Email notifications to be sent to the following addresses box.
  3. If required, change the Alert Emailed From address (set by default to the value configured on the Configuration > Master Settings > From Email box) to the address that should send the alert.
    Note: Depending on the SMTP server being used, this may or may not have to be an actual email address.
  4. Click Save.
Escalating Alert Notifications

The Escalate Alert Action is available so a second tier of notification can be implemented when a condition that triggered an alert has not been resolved in a set amount of time.

To escalate alert notifications
  1. Select the Escalate Alert check box.
  2. Select a time after which the Alert Escalation will take effect.
  3. Select the Send Email check box.
  4. Click Save.

Overriding Alert Actions in Monitors

If required, you can override the following alert actions that are part of a monitor:

For information about alert actions, see Setting Up Alert Actions.

For information about overriding alert actions in policy modules, see Overriding Alert Actions in Policy Modules.

Overriding Send Email Alert Notifications in Monitors
To override the send email alert notification alert action in a monitor
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the monitoring rules for which you want to override the Send Email Alert notification.
  3. Click the Policies tab.
  4. In the list of policy modules, click a Module Name.
  5. Click the Monitors tab.
  6. In the list of monitors, select the check box that corresponds with the monitoring rules for which you want to override the alert action. Or, select the check box in the check box column header to select all check boxes.
  7. Click More Actions to display a list.
  8. Click Override Send Email Alert Notifications.
  9. Depending on if you want to send an email alert notification, select or clear the Send Email check box.
  10. If you chose to enable the alert action, choose the Hours and Minutes in which the alert escalation notification should be sent via email.
  11. If you chose to enable the alert action, depending on to whom you want to send the email, select either the To Authorized Users or the To the Following Email Addresses option button.
  12. If you selected the To the Following Email Addresses option button, then do the following:
    • If you need to add a new email address, click Add New. In the Add New Email Address dialog box type the new Email Address in the box and click OK.
    • If you want to use an email address from an existing user defined in the VSC Blueprint, click Add From Users. In the Add Email Addresses From Users dialog box, select the check boxes that correspond with the users to whom you want to send the email alert notification. Or, select the check box at the top of the check box column to select all check boxes. Click OK. The email addresses are added to the list.
To modify an email address
  1. In the email address list, select the check box that corresponds with the email address you want to change.
  2. Click Modify.
  3. Make the required changes in the Email Address box.
  4. Click OK.
To remove an email address
  1. In the email address list, select the check box that corresponds with the email address you want to remove.
  2. Click Delete.
  3. Click OK.
Overriding Send Alert Notification Escalations in Monitors
To override the ‘escalation alert notification’ alert action in a monitor
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the monitoring rules for which you want to override the Send Alert Notification Escalation.
  3. Click the Policies tab.
  4. In the list of policy modules, click a Module Name.
  5. Click the Monitors tab.
  6. In the list of monitors, select the check box that corresponds with the monitoring rules for which you want to override the alert action. Or, select the check box in the check box column header to select all check boxes.
  7. Click More Actions to display a list.
  8. Click Override Escalation Alert Escalation Notifications.
  9. Depending on if you want to send an escalation alert notification, select or clear the Escalate Alert check box.
  10. If you chose to enable the alert action, choose the Hours and Minutes in which the alert escalation notification should be sent via email.
  11. Depending on to whom you want to send the escalation alert notification, select either the To Authorized Users or the To the Following Email Addresses option button.
  12. If you selected the To the Following Email Addresses option button, then do the following:
    • If you need to add a new email address, click Add New. In the Add New Email Address dialog box type the new Email Address in the box and click OK.
    • If you want to use an email address from an existing user defined in the VSC blueprint, click Add From Users. In the Add Email Addresses from Users dialog box, select the check boxes that correspond with the users to whom you want to send the alert notification. Or, select the check box at the top of the check box column to select all check boxes. Click OK. The email addresses are added to the list.
To modify an email address
  1. In the email address list, select the check box that corresponds with the email address you want to change.
  2. Click Modify.
  3. Make the required changes in the Email Address box.
  4. Click OK.
To remove an email address
  1. In the email address list, select the check box that corresponds with the email address you want to remove.
  2. Click Delete.
  3. Click OK.
Overriding Create Trouble Tickets Alert Action in Monitors
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the monitoring rules for which you want to override the Create Trouble Ticket alert action.
  3. Click the Policies tab.
  4. In the list of policy modules, click a Module Name.
  5. Click the Monitors tab.
  6. In the list of monitors, select the check box that corresponds with the monitoring rules for which you want to override the alert action. Or, select the check box in the check box column header to select all check boxes.
  7. Click More Actions to display a list.
  8. Click Override Create Trouble Ticket Action.
  9. Depending on if you want to create a trouble ticket, select or clear the Create Trouble Ticket check box.
  10. Click OK.

Defining Groups for a VSC Blueprint

For more information about defining groups, see the following topics:

Setting Up Groups

Creating Service Groups

Deleting Groups

Setting Up Groups

You can use the Group Configuration window to create service groups.

To access the Group Configuration window
  • In the main menu, click Configuration > Groups.

Service groups are used to organize devices by the function or role of the devices. Devices and sites cannot be added to service groups in a VSC Blueprint. Service groups will appear on the VAR's Central Dashboard under the group folder to which the service group belongs. Group folders can be used as logical containers for multiple service groups. For example, an Applications group folder can be created to contain IIS and Exchange service groups.

Groups allow VARs to easily manage a large number of devices by applying Policy Modules and Windows Update Agent Policies to multiple devices at one time. Applying Windows Update Agent Policies is not applicable to VSC Blueprints.

To create groups, see Creating Service Groups. To remove a group, see Deleting Groups.

Creating Service Groups
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint in which you want to create a service group.
  3. Click the Groups tab.
  4. In the Browse By box at the top of the window, select the Service Groups option button.
  5. Depending on what type of group you are creating, click Add Service Group.
  6. From the Group Folder list, select a group folder to contain the service group. If you want to create a new group folder, select the Other check box and in the box that appears, type a name for the new group folder.
  7. In the Group Name box, type a name for the group and if desired, type a description of the group in the Group Description box.
  8. Click Add and Configure.
  9. Click the Name tab. The group name and description you just entered appear in the Group Identification section.
  10. In the Policy Modules Applied to Group section, do the following:
    1. Click Apply Policy Module. The Policy Module list appears.
    2. From the Policy Module list, select a policy module to apply to the group.
    3. Click Apply. The policy module now appears in the Policy Modules Applied to Group list.
    4. Repeat this step until all required policy modules are applied to the group.
  11. Click Add.
    Notes:
    • Site groups are not applicable to VSC Blueprints because no sites are present in a blueprint.
    •  The Group Configuration UI has a Devices tab; however, this is not applicable to VSC Blueprints.
Deleting Groups
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that has the service group you want to delete.
  3. Click the Groups tab.
  4. Select the Service Groups option button.
  5. In the list, click the Delete button that corresponds with the group you want to delete. A confirmation dialog box will appear.
  6. Click OK.

Defining Scripts for a VSC Blueprint

For information about defining scripts, see the following topics:

Adding Scripts

Deleting a Script

Running Scripts

The Scripts and Executables window displays the list of currently available scripts and executables that may be deployed. By default there are maintenance scripts automatically populated with Barracuda Managed Workplace. Note that for VSC Blueprints there will not be any devices on which to execute the scripts.

The Scripts and Executables window defaults to a Grouped View where the Scripts are organized by intended use. This can be changed to Single View, where the Scripts are displayed in a sortable listing.

To navigate to the Scripts and Executables view
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint you want to work with.
  3. Click the Scripts tab.
  4. To view a list of script, clear the Group by Category check box.

The following information is displayed for each script. The Category only appears when using Single View.

Adding Scripts
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint to which you want to add a script.
  3. Click the Scripts tab.
  4. Click Add.
  5. In the Name box, type a name for the script.
  6. Click Browse and locate the script file or .ZIP file, and then click Open.
  7. If the script file you added was a compressed file (such as a .ZIP), then select the starting file from the Starting File list.
    The starting file in the .ZIP file must be at the root level of the .ZIP file and have a file extension that is recognized by Barracuda Managed Workplace. This is done to protect against trying to run files with unknown file types that may cause the task to hang.
  8. Select a category from the list or type a new one.
    Script categories allow for easier organization of scripts. A category can be created by typing in a new name. If you type a new name, Barracuda Managed Workplace creates a new category.
  9. In the Version box, type a number.
    Versions for scripts must be in the form of <num>.<num>.<num>.<num>, though only a single number is required.
  10. In the Minimum MW Version box, type the version of Barracuda Managed Workplace that this script supports.
    By default, the Minimum MW Version is not automatically populated with the current version of Service Center, but this is usually the value you want to enter. If you need to specify that it only works with the current version, type 6.2. If this is done, the script will be sent to Onsite Managers that are not the specified version number but will stay in a state of "Pending Upgrade" until Onsite Manager is upgraded or the schedule expires. Note however, that they can be assigned to devices on older Onsite Managers. If this is done, the script will be run on the device when Onsite Manager is upgraded, unless the execution time is in the past and the retry period has expired.
    You can locate Barracuda Managed Workplace build numbers in the correct format under Help > About.
    When there is a new version of a script, Onsite Manager checks the file version and determines whether to download the file from Service Center.
  11. In the Author box, type the author name.
  12. In the Description box, type a description.
    This description is shown to users when they create tasks for the script. It is a good idea to describe how to use any parameters for the script.
  13. If you want the script to run on Onsite Manager, select the Run on Onsite Manager check box.
  14. If the script must run without another restricted script running, select the Restricted check box.
  15. If the script requires parameters at run-time click Add Parameter and do the following:
    • To set a parameter for a script as optional, select the Optional check box.
    • To set a parameter for a script as required, ensure the Optional check box is cleared.
    • To identify this parameter as unique, in the Key box, type a unique identifier. This key is the key expected by the script.
    • To set a label for a script parameter, type a label in the Label box. You can prefix the parameter label with a number, for example, to display them in the desired order.
    • To set the type for a script parameter, select either String, Integer, or File.
    • If you selected String, to set the length for a script parameter, type a length in the Length box.
    • If you selected Integer, to set the minimum and maximum for a script parameter, type a minimum and maximum in the appropriate boxes.
    • If you selected String or Integer, to set a default for a script parameter, type a default in the Default box.
    Note: To delete a parameter for a script, click the trash can beside the parameter you want to delete.
  16. Click Save.
    The script is now ready to be used in a task.
  17. In the Hosted Console website, click Configuration > VSC Blueprints.
  18. In the Blueprints list, click the blueprint from which you want to remove a script.
  19. Click the Scripts tab.
Importing a Script or Automation Package

You can import a Barracuda Managed Workplace Script (an .MWS) file into Barracuda Managed Workplace. When you import an .MWS file, it includes all the meta data for the script.

Note: The .MWS file is a .ZIP file with the extension changed.

When a script is imported, its category is added to the system, if it doesn’t already exist.

Version checking is performed when importing a script that is already on the system. You are warned if you attempt to import an older version of the script than is present on the system.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint to which you want to import a script.
  3. Click the Automation tab.
  4. Click Import.
  5. Click Browse and locate the script to import, and then click Open.
  6. Click OK.
Exporting a Script or Automation Package

When you export a script or automation package, information from the scripts are stored in an .MWS file along with all required script files. The file contains the original script file or files (or .ZIP file) along with an .XML file that contains the meta data for the script. By doing this, if the script is imported into another system, the meta data is preserved.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint from which you want to remove a script.
  3. Click the Automation tab.
  4. Select the check box beside the name of the script or automation package that you want to export.
  5. Click Export.
  6. Click Save and specify a location.
  7. Click Save.
Deleting a Script

Any tasks using the deleted script will be deleted, unless they are currently running. If Onsite Manager already has the file, then it will be able to run. If it doesn't, then the task fails.

Deleting a script has no impact on historical information.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint from which you want to remove a script.
  3. Click the Automation tab.
  4. Select the check box beside the name of the script that you want to delete.
  5. Click Delete.
  6. Click OK.

For more information about creating script jobs, see Running Scripts.

Note: Tasks cannot be created in the VSC Blueprint editor.

Running Scripts

Note: Running a script is not applicable in blueprints.

Defining Report Categories for a VSC Blueprint

For information about defining report categories, see the following topics:

Managing Report Categories

Adding Report Categories

Deleting Report Categories

Managing Report Categories

The Report Categories window allows you to add and remove report categories.

You may find that grouping reports based on your own categories helps to organize your operations more closely than using the predefined categories. If this is the case, you may create and remove report categories as required.

Each report that is created must have a category defined. Any reports that are created without specifically selecting a Report Category will be categorized under (Uncategorized).

Adding Report Categories
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to add a report category.
  3. Click the Report Categories tab.
  4. Click Create Category.
  5. Type a name for the Category in the Name box.
  6. Type a description for the type of reports being categorized in the Description box, if desired.
  7. Click Save.
Deleting Report Categories
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to remove a report category.
  3. Click the Report Categories tab.
  4. Click the Delete icon that corresponds with the Category you want to delete.
    delete_var_admin.gif  Delete icon
  5. Click OK.

To delete a report category without deleting the reports, edit the reports prior to deleting the report category, assigning them a new category, using (Uncategorized) if required.

Defining Reports for a VSC Blueprint

For information about defining reports, see the following topic:

Creating Reports

Importing Reports from a File

Importing Reports from the Library

The Reports window lists all currently configured reports that are available and can be edited from this location. Additional reports can be created or imported and advanced reporting can be configured from this window as well.

The View list may be used to change how the reports are presented. Grouped View has reports with the same report category grouped, and Single View lists the reports individually.

The following information is presented in both views, with Single View offering the ability to sort the table in ascending or descending order by clicking a column header.

Item Description
Report The title of the report.
Category The assigned report category.
Type

Site or Device (see Types of Reports).

Description               

The defined description of the report.

Predefined?

Whether or not the report was predefined.

Note: Predefined Reports cannot be edited.

Preview

The preview is not applicable to VSC Blueprints since there are no devices, sites or reportable data.

Types of Reports

There are two types of reports that are used in Barracuda Managed Workplace:

Site Reports Provides information about a site.

Device Reports Provides information about devices at various sites.

Creating Reports

New reports may be designed using the Report Creator. Each report will contain sections and section contents, which are determined when a report is created.

If you are familiar with SQL Reporting Services, you can use it to do custom reporting against the database, but any new reports that are created should not be imported to run or be viewed. It is possible to copy the .RDL files for the predefined reports to use these as a base, but it is vital that the reports not be imported back if you choose to do so.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to add a report.
  3. Click the Reports tab.
  4. Click Add Report.
  5. Click the Properties tab.
  6. Type a Name and Description for the report in the corresponding boxes.
  7. Select a category for the report from the Category list.
  8. Select either the Site or Device option button to define the type of
  9. In the Logo section, select one of the following option buttons:
    • No Image
    • Existing Image
    • New Image
  10. If you selected:
    • Existing Image, select the image from the list.
    • New Image, click Browse. In the Choose File dialog box that appears, locate the new image file and click Open.
  11. Click the Content tab.
  12. In the Report Sections area, select the check boxes that correspond with the sections you want to include in the report.
  13. For each selected section, select the check boxes that correspond with the desired section content. (This is on the right side of the window.)

Remember that when creating reports you should only request the data that is relevant to the report's intended audience. The more items chosen from the report selectors for a report, the longer it will take to generate the report. This is especially true when reporting on Patch Management items, where there are a great number of filtering options and patches, performance can be less than optimal depending on how much data is being parsed.

Importing Reports from a File
  1. Save the .ZIP file to an accessible location.
  2. In the Hosted Console website, click Configuration > VSC Blueprints.
  3. Click the Reports tab.
  4. Click Import From File.
  5. Click Browse.
  6. Browse to the .ZIP file and select it.
  7. Click Open to populate the path.
  8. Click Import.
  9. Click Close.

The report will now appear in the Report Categories section under the defined category or under (Uncategorized) if no category has been defined. The report is also added to the report library within Service Center.

Importing Reports from the Library
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to import a report from the library.
  3. Click the Reports tab.
  4. Click Import From Library.
  5. From the list, select the report you want to import.
  6. Click Import.

The report will now appear in the Reports listing under the defined category or under (Uncategorized) if no category has been defined.

Defining Roles for a VSC Blueprint

For information about defining roles, see the following topics:

Setting Up and Managing User Roles

Creating Roles

Information tab

Members tab

Permissions Tab

Applying Roles to Users

Modifying Roles

Deleting Roles

Setting Up and Managing User Roles

The Roles window lists all roles that are available for use with Barracuda Managed Workplace.

The default roles that are provided with Barracuda Managed Workplace are listed in the table below.

Item Description
Administrator       

Members have Read and Modify access to all objects in Service Center. This role cannot be renamed or have its access permissions modified.

Technician

Members have Read access to all objects in Service Center, and modify access to all objects except Patch Management Initial Setup, Report Categories, User Management, System Settings and Service Desks. Members can initiate remote control sessions, receive email alerts, and have trouble tickets assigned to them. This role can be renamed or modified.

Customer

Members have Read access to all Status and Site Inventory objects, and modify access to Allow Trouble Ticket Assignment. Members can have trouble tickets assigned to them. This role can be renamed or modified.

Sales

Members have Read access to the Central Dashboard, Site Inventory, and Reporting. This role can be renamed or modified.

Guest

Members have Read access to all Status objects. This role can be renamed or modified.

Service Manager

Members have Read access to all objects in Service Center except Report Categories, User Management, System Settings and Service Desks, and Modify Access to Device Management, Alerts, Trouble Tickets, and Reporting. Members can initiate remote control sessions and have trouble tickets Assigned to them. This role can be renamed or modified.

If an attempt is made to access an area of Service Center that is not permitted by the roles of which a user is a member, a warning message appears notifying the user that they are not authorized to view that page.

Roles define the areas of Service Center that may be accessed by users who are members of the role. Additionally, the roles determine whether or not a user may initiate remote control sessions, receive email alerts, or have trouble tickets assigned to them.

Coupled with the Object Access security on the user level that defines which sites, groups, devices and websites a user may access, roles comprise the Barracuda Managed Workplace security model.

When a user is a member of more than one role with different access permissions, the least restrictive security settings will apply.

For more information, see the following topics:

Creating Roles

Applying Roles to Users

Deleting Roles

Creating Roles
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to create a role.
  3. Click the Roles tab.
  4. Click Create Role.
  5. Type a name to identify the role in the Role Name box.
  6. Click Create Role.
    A Windows Internet Explorer dialog prompts "Would you like to configure 'Role Name' now?"
  7. Click OK.
  8. Click the Members tab.
  9. Click Add User.
  10. Choose a user to add as a Role Member.
  11. Click OK.
  12. Repeat steps 9 to 11 until all desired users have been added.
  13. Click the Permissions tab.
  14. Configure the permissions for the role. See Permissions Tab.
  15. Click Save.
Information tab

The Role Information tabbed page of the Role Configuration window displays the Role Name in the Role Identification section.

Members tab

The Members tabbed page of the Role Configuration window displays a listing of all Role Members.

Permissions Tab

The Permissions tabbed page of the Role Configuration window is where the accessible areas of Service Center are defined for members of the role. Additionally, whether or not a member may initiate remote control sessions, receive Email and Pager Alerts, or have trouble tickets assigned to them is defined using this tab.

A check mark in the Read column indicates that Role Members are able to access the corresponding item in Service Center for viewing. A check mark in the Modify column indicates that Role Members are able to take actions and modify the contents of the corresponding item in Service Center.

Permission Description
Device Management                                   

Read and Modify Options

  • Device Management Other Options
  • Remote Control Access (when enabled, the role members will be able to initiate remote control sessions)
  • Onsite Manager Utilities (when enabled, the role members will be able to access the Onsite Manager Utilities)
Alerts

Read and Modify Options

  • Alerts

Other Options

  • Receive Alert Notifications (when enabled, the role members will be able to be notified when alerts occur)
  • Receive Escalation Notifications
Status

Read and Modify Options

  • Central Dashboard
  • Devices
  • Device Search
  • Network Services
  • Websites
Site Inventory

Read and Modify Options

  • Windows Inventory
  • SNMP Inventory
Patch Management

Read and Modify Options

  • Overview
  • Patch Approval
  • Reports
  • Settings
  • Windows Update Agent Policies
  • Approval Groups
Applying Roles to Users
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Click the Roles tab.
  6. Click Add Role.
  7. From the list, select the role to you want to add.
  8. Click OK.
  9. Repeat steps 6to 8 until all additional roles are added.
  10. Click Save.
Modifying Roles
To modify a role
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to modify a role.
  3. Click the Roles tab.
  4. Click a role name.
  5. Click the Role Information tab.
  6. If desired, enter a new value in the Role Name box.
  7. Click the Members tab.
To add users
  1. Click Add User.
  2. A list of available users appears.
  3. Choose a user to add as a Role Member.
  4. Click OK.
  5. Repeat the above steps until all desired users have been added.
To remove users
  1. Click the Remove button that corresponds with the user you want to remove.
  2. Click the Permissions tab.
  3. Configure the permissions for the role. See Permissions Tab.
  4. Click Save.
Deleting Roles
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to delete a role.
  3. Click the Roles tab.
  4. Click the Delete icon that corresponds with the role you want to delete.
    delete_var_admin.gif  Delete icon
  5. Click OK.

When a role is deleted, the users who were members of the role will no longer have the access provided by the removed role.

Defining Users for a VSC Blueprint

See the following topics for information about defining roles:

Setting Up and Managing Users

Managing Users

Creating User Accounts

Removing User Accounts

Modifying User Accounts

User Configuration Window Profile Tab

User Configuration Window Roles Tab

User Configuration Window Object Access Tab

Setting Up and Managing Users

The Users window lists all users that are available for use with Barracuda Managed Workplace.

The following information is presented for each user:

Item   Description
User   The login name for the user.
First Name  

The first name of the person assigned the user account.

Last Name  

The last name of the person assigned the user account.

Role Assigned?            

True = The user is a member of at least one role.

False = The user is not a member of any roles.

Status

var_active.gif

var_disabled.gif

The user is enabled.

The user is not enabled.

Delete  

Click the Delete hyperlink to remove the user.

If an attempt is made to access an area of Service Center that is not permitted by the roles of which a user is a member, a warning message appears notifying the user that they are not authorized to view that page.

For more information about users in Barracuda Managed Workplace, see Managing Users.

Managing Users

Users define the logon name and password for individuals requiring access to the Service Center website, and their personal information. Users are additionally provided with Object Access permissions to define which sites, groups, devices and websites may be accessed. Each user must also be a member of at least one role.

Coupled with the Permissions security defined in the role, users comprise the Barracuda Managed Workplace security model.

When a user is a member of more than one role with different access permissions, the least restrictive security settings will apply.

For more information, see the following topics:

Creating User Accounts

Removing User Accounts

Modifying User Accounts

Creating User Accounts

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click Create User Account.
  5. Type the logon name to be used in the User Name box.
  6. Type the corresponding personal information in the First Name box.
  7. Type the corresponding personal information in the Last Name box.
  8. Type the account password in the Password box.
  9. Type the account password in the Confirm Password box.
  10. Type the corresponding personal information in the Email box.
    This is the email address where email alerts will be sent, if applicable.
  11. Choose whether the user is Active or Disabled using the Account is Disabled check box.
  12. Click Create User.
  13. Confirm all information is accurate on the Profile tab.
  14. Click the Roles tab and see User Configuration Window Roles Tab for instructions about adding roles to the user.
  15. Click the Object Access tab and see User Configuration Window Object Access Tab for instructions about configuring Object Access for the user.
  16. Click Save.
Removing User Accounts
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the Delete icon that corresponds with the user account you want to delete.
    delete_var_admin.gif  Delete icon
  5. Click OK.
Modifying User Accounts
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Make any required adjustments in the Profile, Roles, and Object Access tabs.
    For more information, see the following topics:
    User Configuration Window Profile Tab
    User Configuration Window Roles Tab
    User Configuration Window Object Access Tab
  6. Click Save.
User Configuration Window Profile Tab

The Profile tabbed page of the User Configuration window displays the personal information for the user, including the email address that is used to send email alerts, the status of the user. Additionally, the user account may be locked out or disabled, or the password reset from this location.

The User Identification section presents the following information:

To reset a user password
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Click Reset Password.
  6. Type a new password in the box.
  7. Type the same password in the Confirm New Password box.
  8. Click Save.
To lock out a user:
  1. Launch and log into the Hosted Console website.
  2. In the main menu, click Configuration.
  3. In the Configuration menu, click VSC Blueprints.
  4. In the Blueprints list, click the blueprint that you want to work with.
  5. Click the Users tab.
  6. Click the name of the user in the User column.
  7. Select the Account is Locked Out check box.
  8. Click Save.

A user whose account has been locked out may not login to the VSC website until the account has been unlocked by an Administrator. An account is locked out to prevent unauthorized access attempts, but does not affect any other aspect of the user account. The user will continue to receive notifications in the usual manner.

To disable a user
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Select the Account is Disabled check box.
  6. Click Save.

A user whose account has been disabled may not login to the VSC website until the account has been enabled by an Administrator. A user with a disabled account will not receive notifications.

User Configuration Window Roles Tab

The Roles tabbed page of the User Configuration window displays a listing of all roles of which the user is a member.

To add a role for an existing user
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Click the Roles tab.
  6. Click Add Role.
  7. Choose the role to add from the list that appears.
  8. Click OK.
  9. Click Save.
To remove a role for an existing user
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Click the Roles tab.
  6. Click the Remove button that corresponds with the role you want to remove.
  7. Click Save.
User Configuration Window Object Access Tab

The Object Access tabbed page of the User Configuration window is where more granular security controls are defined on the user level. Access to each site, service or site group, device, and website may be allowed or restricted from this tab. However, site, site group, device and website are not available for configuration in the VSC Blueprint editor.

To allow a user access to an object, it must be listed in the Object Access tab.

Item Description
Sites

When a user is allowed access to a site, that user may access all service groups, site groups and devices that belong to the site.

Service Groups

When a user is allowed access to a service group, that user may access all devices from all sites that belong to the service group.

Site Groups

When a user is allowed access to a site group, that user may access all devices that belong to the site group.

Devices

When a user is allowed access to a device, that user may access all controls for the device. If a user is not allowed access to a group that contains the device, the user will be able to access the group but will only see devices to which access has been granted.

Websites

When a user is allowed access to a website, that user may access all controls for the website.

When the Administrators Role has been assigned to a user, the Object Access tab will note "This user is part of the Administrator role. As such, the user automatically has access to all Objects."

To add Object Access for an existing user
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Click the Object Access tab.
  6. Click Add.
  7. Choose the Object Type (Device, Group, Site or Website) from the Choose the type of Object to add list.
    Note: In the VSC Blueprint editor, only the Group object type can be configured.
  8. Click OK.
  9. Select all required items from the list.
  10. Click Save.
To remove Object Access for an existing User
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Click the Object Access tab.
  6. Select the check boxes that correspond with the Object Access you want to remove.
  7. Click Remove Selected.
  8. Click Save.

Working with Existing VSCs

You can associate an existing VSC with a VSC blueprint. A VSC can only be associated with one blueprint.

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the VSC blueprint list, click the VSC blueprint that you want to associate with an existing VSC.
  3. In the Applied VARs section, click Add VAR.
  4. Select the check box of the VSC you want to associate with the selected VSC blueprint.
  5. Click OK.

The VAR appears in the Applied VARs section of the VSC Blueprints Editor window.

Modifying Existing VSC Blueprints and Applying them to Existing VSCs

You can modify existing blueprints; however, there are restrictions on what can be modified and then applied to the existing VSCs that are associated with the blueprint. Only additions can be performed to existing VARs which includes importing policy modules, reports and scripts and applying policy modules to groups; also when applying More Actions, such as importing policy modules, reports and scripts to existing VARs, there is an option to add the content being imported to the VSC Blueprint. If the additions are applied with the option to update the VSC Blueprint, any new VSCs you create will automatically use the modified version of the blueprint.

If you do make changes to policy modules, reports or scripts, you will have to import them into the existing VSCs. If you are importing policy modules, then you also have to apply the policy module to the group.

To modify an existing VSC blueprint and apply it to an existing VSC
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the VSC blueprint list, click the VSC blueprint that you want to work with.
  3. In the Applied VARs section, select the check box of the VSC to which you want to make changes.
  4. Click More Actions.
  5. Depending on the type of change you want to make, do one of the following:
    • Import Policy Module from File or Import Policy Module from Library
    • Import Report from File or Import Report from Library
    • Import Script from File
  6. If you chose to import a policy module, report, or script from a file, then in the File Name box, click Browse to search for the file. Select the file you want to import and then click Open. Click Import. Select the Apply to Blueprint check box to have the modification added to the VSC Blueprint.
  7. If you chose to import a policy module from the library, then select the check boxes that correspond with the policy modules you want to import. Or, select the check box at the top of the check box column to select all the check boxes. Click Import. Select the Apply to Blueprint check box to have the modification added to the VSC Blueprint.
  8. If you chose to import a policy module from either a file or the library, you can also apply the policy module to a group.
    1. Click More Actions and then select Apply Policy Module to Group.
    2. Select the groups to which you want to apply the policy module by enabling the corresponding check box and then click Apply Policy Module.
    3. Select the check box that corresponds with the policy module you want to apply to the group and click OK.
    4. Select the Apply to Blueprint check box to have the modification added to the VSC Blueprint.
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