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Barracuda Managed Workplace

Barracuda Managed Workplace 12 Service Pack 1

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This release of Barracuda Managed Workplace includes the following:

  • Automatic upgrade of Onsite Managers and Device Managers
  • A variety of upgrades to Security Assessment
  • Integration with Barracuda Content Shield for users hosted on the Barracuda Cloud
  • Deployment script for Barracuda Content Shield Plus
  • User history additions
  • A variety of performance improvements
  • New Axcient, Symantec Backup Exec, and Symantec Endpoint Protection monitoring policies
  • Additions to the Reporting Data Layer
  • The ability to remove Onsite Managers from sites
  • Improvements to the Automation Calendar Week view
  • Changes to the Avast Business Antivirus – Antivirus Definition Files Out of Date Monitor

Also included is the resolution to over 40 customer reported issues. To view or search the fixed issues, visit the Partner Portal Resolved Issues page and select 12 SP1 from the Version list.

Upgrade path

You can upgrade to Barracuda Managed Workplace 12 SP1 from Barracuda Managed Workplace 12 or 11 SP5.

Automatic upgrade of Onsite Managers and Device Managers

As of Barracuda Managed Workplace Service Pack 1, Onsite Managers and Device Managers older than two major versions are automatically updated to the latest version when Service Center is upgraded. The update happens in the background, with no manual intervention, starting 30 days after the upgrade to 12 SP1, and will be completed no more than 14 days after starting. For this version, OMs and DMs version 11 SP4 MR2 and older are upgraded to 12 SP1.

You can still choose to update OMs and DMs manually.

The upgrade of OMs and DMs older than 8.2 may fail. To prepare older OMs and DMs for automatic upgrade, follow the Performing the Upgrade to 10.0 Onsite Managers procedure in the Setup Guide for your version of Managed Workplace:

To facilitate performance improvement, issue resolution, and new feature adoption, automatic upgrade of OMs and DMs is included in all future Barracuda Managed Workplace releases.


New Features and Upgrades

Third Party Firewall Tests Added to Site Security Assessment

A new firewall test has been added to Site Security Assessment. Previously, only Windows firewall was scored in Site Security Assessment. The new Third Party Firewall Status Check test, in the Antivirus Security category, passes if a firewall that is not Windows firewall is installed and enabled on the device.

For more information about the third party firewall test and how it interacts with Windows firewall tests, see Firewall-related Security Tests.

Advanced Software Management Tests Added to Site Security Assessment

Two new tests have been added to the Site Security Assessment.

  • The Third party patch data collection test passes if third party patch data for Windows devices is successfully collected.
  • The Third party software security update evaluation test passes if third party security updates are current.
Changes to Site Security Assessment
Site enrollment

As of Barracuda Managed Workplace 12 SP1, all sites are enrolled in Site Security Assessment:

  • New sites are enrolled in Site Security Assessment when they are created
  • Existing sites are enrolled in Site Security Assessment on upgrade to 12 SP1
New Site Default Security Schemas

You can set any security schema to be the one applied to new sites when they are created. You can change the new site default security schema at any time.

Unassessed Devices Column added to the Site Security Dashboard

The Site Security Dashboard now includes an Unassessed Devices column to display how many Windows devices are not eligible for Site Security Assessment.

Integration with Barracuda Content Shield

Barracuda Content Shield delivers a powerful web threat protection and content filtering solution for MSPs and their customers. Powered by Barracuda’s extensive threat intelligence network, Barracuda Content Shield protects users from accessing malicious sites and inappropriate content, helping to keep your customers’ businesses safer and their employees more productive.

Barracuda Managed Workplace now provides free integration with Barracuda Content Shield. You can use this integration to view a summary of your Barracuda Content Shield threats, agents, and licenses, and to easily navigate to the Barracuda Content Shield portal.

Deployment Script for Barracuda Content Shield Plus

A script to deploy Barracuda Content Shield Plus to Windows devices is available from the Automation Library. For more information, see Deploying Barracuda Content Shield Plus in the User Guide.

User History

As of this release, the User History creates a record when:

A user connects their Barracuda Cloud Control account to integrate another Barracuda project.

  • A user removes a Barracuda Cloud Control account connection.
  • An attempt to connect to a Barracuda Cloud Control account fails.
  • A user removes an Onsite Manager from a site.
Performance Improvement

The load time of the Central Dashboard has improved, especially for users with larger numbers of sites, groups, and devices.

New Axcient Monitoring Policy

The new Axcient monitoring policy replaces the Axcient service module, which is deprecated in this release of Barracuda Managed Workplace. If you used the Axcient service module, download the Axcient monitoring policy from the Update Center.

New Symantec Backup Exec Monitoring Policy

The new Symantec Backup Exec monitoring policy replaces the Symantec Backup Exec service module, which is deprecated in this release of Barracuda Managed Workplace. If you used the Symantec Backup Exec service module, download the Symantec Backup Exec monitoring policy from the Update Center.

New Symantec Endpoint Protection Monitoring Policy

The new Symantec Endpoint Protection monitoring policy replaces the Symantec Endpoint Protection service module, which is deprecated in this release of Barracuda Managed Workplace. If you used the Symantec Endpoint Protection service module, download the Symantec Endpoint Protection monitoring policy from the Update Center.

Additions to the Reporting Data Layer

Several new tables have been added to the Reporting Data Layer database, in the areas of Advanced Software Management and macOS support. See the Data Layer Documentation for full details.

Remove Onsite Managers from Sites

A new feature is available to users who have a role that includes the Modify Site permission. You can now remove Onsite Managers from sites that have at least one Device Manager.

You may want to do this in the case of the accidental deployment of an OM to a site, or for sites that previously had desktop computers but now contain only laptops or mobile devices. You can also use an Onsite Manager to deploy Device Managers, and then remove the Onsite Manager, to create a site that is only managed by Device Managers.

When you remove the Onsite Manager from a site, the number of devices is likely to go down, since it will contain only the devices managed by a Device Manager after the removal.

For more information, see Removing Onsite Manager from a Site in the Setup Guide for your version of Barracuda Managed Workplace:

Improvement to start up time

A change has been made that improves start up time for certain functions, like automation and remote tools. To take advantage of this change for a site, you must re-run the site prep tool, or to improve performance for a single device, on the target device, enable Remote Service Management in your firewall application.

Improvements to the Automation Calendar Week View

The Week view of the Automation Calendar has been improved for users who have a large number of automated tasks. If you have more than five automated tasks in any hour during the week, that hour displays a summary of the tasks instead of each individual task. The summary displays information about completed tasks, tasks in progress, and future tasks. For more information, see Using the Summary Boxes in the Automation Calendar Week View in the User Guide.

Changes to the Avast Business Antivirus - Antivirus Definition Files Out of Date Monitor

Previously, the Avast Business Antivirus - Antivirus Definition Files Out of Date monitor alerted if no virus definitions had been downloaded for over two days. Due to changes in the way Avast updates antivirus, this monitor now alerts if virus definitions have not been completely updated for seven days.

Resolved issues

Patch Management
MW-3521 Resolved an issue where Patch Now was not always available on Windows 10 and Windows Server 2016.
MW-3704 Resolved an issue where a disruption in SQL connectivity caused Service Center to stop synchronizing new Windows Updates, making them unavailable for deployment through Patch Management.
MW-4425Resolved a performance issue in the Onsite Managers Windows Update metatada synchronization process that could make new patches unavailable to patch managed devices.
MW-5520Resolved an issue where Patch Management did not work properly when SQL was configured to use case sensitive collation and updates were configured to be stored in the Onsite Manager.
MW-5522Resolved an issue on the Patch Management > Patch Approval page which caused unexpected results to be displayed when using certain combinations of the Status and Approval filters.
MW-6278Resolved an issue where German language servers running Windows Server 2012 R2 and certain other operating systems could not update successfully.
Remote Control
MW-6110Resolved an issue where the end times of Premium Remote Control sessions were not recorded.
MW-6185Resolved an issue where Onsite Managers could not be upgraded if the upgrade from MW 11.5 to MW 12 failed.
MW-6332Resolved an issue where device names were not displayed when exporting alerts to the .CSV file format from the Status > Alerts page.
MW-6772Resolved an issue that prevented SnmpTrapDataID in the SnmpTrapData table, SnmpMibDataID in the SnmpMibData table, and SysLogDataID in the SyslogData table from syncing correctly to the Data Warehouse.
Installation, Upgrading, and Migration
MW-4897Added Windows 10 and Windows Server 2016 to the list of supported OS versions for the Install Device Manager script.
MW-6200Resolved an issue that caused the upgrade to MW 12 OM to fail.
MW-6352Resolved an issue that caused the upgrade to MW 12 OM to fail.
MW-6475Resolved an issue where Mac Device Managers were duplicated.
Automated Tasks and Scripting
MW-5543Resolved an issue where the Install Required Microsoft Windows Updates script skipped updates for Microsoft Office products.
MW-5853Resolved an issue where the number of devices with a task applied on the Automation Calendar did not match the number of execution results when the task was configured to use execution schedules.
MW-6099Updated the Create System Restore script so it now includes the option to enable System Restore if it is disabled.
MW-6337Resolved an issue where the special characters <, >, |, & and “ were not accepted in string and password fields.
Monitoring and Alerting
MW-1163Added support for SQL Server 2016 and SQL Server 2017 to the SQL Server monitoring policy.
MW-1905Resolved an issue in the MWNOC - SonicWall Security Appliances v4.6 monitoring policy that caused false positive alerts.
MW-4152Resolved an issue where services and policies disappeared from sites when a user with limited object access made changes to a service.
MW-5538Resolved an issue where HTML codes were displayed in form elements when modifying alerts.
MW-5617Resolved an issue where Onsite Managers intermittently discovered macOS devices with a macOS Device Manager installed, and monitored them.
MW-5944Resolved an issue where special characters did not appear correctly in alert emails.
MW-6111Added a Server Down alert to the MWNOC - Microsoft Windows Server Extended v4.6 monitoring policy.
MW-6125Resolved an issue that resulted in certain alert emails being sent to the wrong users.
MW-6134Resolved an issue with Cloud Service monitors that resulted in certain sites not being monitored for status.
MW-6323Resolved an issue where Automated Task alerting was unreliable for devices managed by Device Manager.
MW-6452Resolved an issue where Self-Heal alert emails did not contain the ticket number.
MW-4937Improved the load time of the Automation Calendar Weekly view. The Weekly view of the automation now loads up to 90% faster.
MW-6170Resolved an issue that caused performance degradation in Service Center when patch approvals we propagated to Onsite Managers.
MW-6181Resolved an issue that slowed app servers, causing frequent intermittent Site Down alerts, and Device Down alerts for systems with Device Managers.
MW-6328Resolved an issue where the Automation Calendar loaded slowly when populated with a large number of tasks.
User Interface 
MW-1219Clicking the site name from the Status > Alerts page now navigates to the Site Overview page.
MW-2169Added page navigation options to the top of the Automation Library page.
MW-2696Resolved an issue where the Status tab on the Patch Details page failed to load.
MW-5851Resolved an issue where the Central Dashboard threw an unexpected error.
MW-6184Resolved an issue where Avast Antivirus was removed from systems after upgrading to Managed Workplace 12.
MW-6294Resolved an issue where Avast Behavior Shield generated a high number of false positive Protection Disabled alerts.
MW-6400Resolved an issue that caused an intermittent failure when trying to disable Antivirus from Service Center.
Site Security Assessment
MW-111Resolved an issue that made it appear as if security assessment scores did not improve when certain issues were fixed.
MW-1728 Added support for Webroot SecureAnywhere to the Server antivirus software detection Site Security test.
MW-4330 Added support for Windows Defender to the Server antivirus software detection Site Security test.
MW-5972 Added support for Malwarebytes to the Server antivirus software detection Site Security test.

Resolved an issue where applying the following policies to devices sending syslog events caused database issues and bulk loading to fail:

  • Cisco Firewall
  • Cisco PIX 515E
  • MWNOC - FortiGate Firewall v4.6
  • MWNOC - SonicWALL Firewall v4.6
MW-382Resolved an issue that caused an error when filters were changed in the system log viewer.
MW-4922Resolved an issue where syslogs could not display if the SyslogDataID was larger than 2147483647.
MW-5178Resolved an issue where a service plan would be removed from sites, if a user who did not have access to modify service plans changed the service plan name or description.
MW-5952Resolved an issue where User History was cleared according to global data retention settings instead of being maintained.
MW-5955Resolved an issue that caused Vars to become unusable for certain periods of time.
MW-6176Resolved an issue where connecting to the NOC API on a Hosted environment failed with the following error: “Insecure protocol used, switch to HTTPS”.
MW-6180Resolved an issue where servers didn’t load Vars as expected after the upgrade to MW 12 when a legacy Service Module was present.
MW-6201Resolved an issue that caused an error on the Advanced Software Management Device Report page when sorted by the InstalledNeededFailed, or Last Status Report columns.
MW-6210Resolved an issue that caused AvastProtectionSummary to be unavailable when reporting through the Data Warehouse.
MW-6483Resolved an issue that caused an unexpected error when trying to delete devices after having removed their scan ranges from the network discovery settings.
Known issues 
MW-4043An issue exists where removing a service plan from a site also removes any Additional Services that have been added to the site.
MW-6662 An issue exists that may cause the Advanced Software Management User Interface to be unavailable in the Service Center.
MW-6662 An issue exists where Device Managers are mistakenly identified as needing updates.
MW-6691An issue exists where Device Managers are mistakenly identified as needing updates.
MW-6711 An issue exists on systems that use SQL Server 2017 where the User Interface displays incorrectly in User-defined reports. To resolve this issue, ensure SQL Server 2017 is up to date with all Microsoft patches.
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