Use the remote history to see information about previous remote sessions. This page shows the user account that initiated the remote option, what remote tool was used, when the session started and the duration of the session.
- In Service Center, click Status > Devices.
- Click the link of the device for which you want to view the remote session history.
- Click Remote History in the Management menu.
If you want to see more details about a specific session, click the chevron (>) beside the initiator.