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Barracuda RMM
formerly Managed Workplace

Customizing Devices

  • Last updated on

You can customize the devices in the following ways:

  • Assign an alias name to a device.
  • Indicate that a device is a virtual machine.
  • Assign an inventory tag to a device.
  • Set a location for a device.
  • Set a custom warranty expiration for a device.
  • Set an end-of-life date for a device.
  • Set a production date for a device.
  • Enable or disable encryption for drives using BitLocker.
  •  Access a BitLocker recovery key
  • Add a note about a device.
  • Set a device to be part of a group.

This page also includes the following topics:

  • View the vendor warranty expiration for a device.
  • Immediately check to see if the vendor warranty has changed.

To assign an alias name to a device

Device names are automatically assigned to devices as they are discovered by Onsite Manager. The names, as they initially appear in Service Center are pulled from WMI, SNMP, or DNS, and are listed as the discovered name for the device. See How device names are determined.

You can set alias names for devices to make them easier to identify in Service Center. Once you assign an alias name for a device, the name is used in reports and the Service Center.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to assign an alias name.
  3. Click the device name.
  4. Click the Edit icon pencil_edit.gif beside Alias.  
  5. Type a name and click Apply.

To indicate that a device is a virtual machine

Barracuda RMM detects Hyper-V and VMWare virtual environments during the asset scan and displays this information on the Device Overview page. See Viewing Details about a Virtual Machine.

If the asset scan is unable to detect a virtual machine, you can edit the Device Overview page to indicate that the device is a virtual machine.

  1. In Service Center, click Status > Devices.
  2. Locate the device that you want to mark as a virtual machine.
  3. Click the device name.
  4. Click the Edit icon pencil_edit.gif beside Virtual Machine.
  5. Select the Force to yes option button and click Apply.

To assign an inventory tag to a device

You can specify a unique identifying value for a device, such as a serial number or warranty reference number.

The inventory tag is a unique identifier that you can specify.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to assign an inventory tag.
  3. Click the device name.
  4. Click the Edit icon pencil_edit.gif beside Inventory Tag.
  5. Type an inventory tag and click Apply.

To set a location for a device

You can specify the physical location of the device at the client premises.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to assign a location.
  3. Click the device name.
  4. Click the Edit icon pencil_edit.gif beside Location.
  5. Type a location and click Apply.

To view the vendor warranty expiration for a device

A vendor warranty is the date a Windows device expires based on warranty information collected from supported vendors. Barracuda RMM collects warranty information for the following vendors:

  • Acer
  • Compaq
  • Dell
  • Gateway
  • HP
  • IBM
  • Lenovo
  • Toshiba

To retrieve the warranty information, Barracuda RMM requires the asset tag.

For IBM and Lenovo, Barracuda RMM requires both the asset tag and model number.

Barracuda RMM checks hourly for new devices from supported vendors. After the initial retrieval, Barracuda RMM refreshes the data monthly.

Barracuda RMM hides the Vendor Warranty box if it cannot automatically retrieve the information.

  1. In Service Center, click Status > Devices.
  2. Locate the device for which you want to retrieve the vendor warranty expiration.
  3. Click the device name.

To immediately check to see if the vendor warranty has changed

  • Click the Refresh icon refresh_warranty.jpg beside Vendor Warranty.

To set a custom warranty expiration for a device

You may need to manually set a warranty expiration for a device if Barracuda RMM cannot collect this information automatically.

You may also have negotiated an extended warranty for the customer that goes beyond the default supplied by the vendor. You can use this box to enter that custom warranty expiration.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to assign a warranty expiration.
  3. Click the device name.
  4. Click the Edit icon pencil_edit.gif beside Custom Warranty.
  5. In the Custom Warranty section, click the calendar icon and select a date or type a date. 
  6. Click Apply.

To clear a custom warranty, perform the following steps.

  1. Click the Edit icon pencil_edit.gif and delete the date.
  2. Click Apply.

To set an end-of-life date for a device

You can set the expected life expectancy of the device.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to assign the end of life.
  3. Click the device name.
  4. Click the Edit icon pencil_edit.gif beside End-of-Life Date.
  5. In the End-of-Life Date section, click the calendar icon and select a date or type a date. 
  6. Click Apply.

To set a production date for a device

You can set the expected production date for the device.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to assign a production date.
  3. Click the device name.
  4. Click the Edit icon pencil_edit.gif beside ProductionDate.
  5. In the ProductionDate section, click the calendar icon and select a date or type a date. 
  6. Click Apply.

To enable or disable BitLocker encryption on a drive

Barracuda RMM lets you enable and disable encryption for drives that use BitLocker.
In order to be able to enable or disable BitLocker encryption, drives must

  • Have BitLocker enabled.
  • Be the drive where the device’s Operating System is installed.

The following operating systems include BitLocker:

  • Windows 8 and higher
  • Windows Server 2012 and higher

Trust Platform Module 1.2 and 2.0 are supported.

The BitLocker area displays the encryption status of drives.

Enabled Disabled Encryption in progress
BitLocker_enabled.jpgBitLocker_disabled.jpgBitLocker_in_process.jpg
  1. In Service Center, click Status > Devices.
  2. Click the device name.
  3. In the BitLocker area, do one of the following:
    • Next to the drive you want to enable, click Enable.
    • Next to the drive you want to enable, click Disable.
Encryption and decryption of drives can take several hours.

To access a BitLocker recovery key for devices encrypted with BitLocker in Barracuda RMM

To access a BitLocker recovery key for a drive, the drive must be encrypted using BitLocker through Barracuda RMM. If a drive was encrypted outside of Barracuda RMM, even if it was encrypted using BitLocker, the recovery key is not available through Barracuda RMM. If the Enable button is displayed, or if the drive is currently being encrypted, the Recovery Key button is disabled.

  1. In Service Center, click Status > Devices.
  2. Click the device name.
  3. In the BitLocker area, click Recovery Key.
  4. Click Copy.

To add a note about a device

You can add a note about the device. Only one note can be used per device. Timestamps differentiate the notes.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to add a note.
  3. Click the device name.
  4. Click the Plus icon grey_plus.jpg beside Notes.
  5. Type a note.
  6. Click Save.
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