View call time statistics for each member of a group on the REPORTS > Live Group Activity page.
To view a group member's activity,
- In the REPORTS > Live Group Activity page, click on the group name; the members of the selected group populate the table.
- View the following details by user:
- Last Calls: Information about the current call, or the last call the person has completed.
- Calls Out: The total number of outbound calls the person has made.
- Out Ext: The number of outbound calls that were placed to remote destinations, not local extensions.
- Out Int: Calls made internally, to other local extensions.
- Calls In: Incoming calls made to the person.
- Missed: Calls that were abandoned or sent to the person’s voicemail.
- Rejected: Calls that were explicitly rejected while ringing the person.
- Answered: Calls the person answered.
- Total Calls: Calls the person has made or received.
- Total Talk: Total talking time on all calls the person has made or received.
- Click on a row to view additional details by user:
- Talk Time In: Total amount of time spent on inbound phone calls.
- Talk Time Out: Total amount of time spent on outbound phone calls.
- Talk Time Out to External Parties: Total amount of time spent on calls to remote destinations.
- Talk Time Out to Internal Parties: Total amount of time spent on calls to other internal extensions.
- Average Talk Time In: Average time spent on inbound calls.
- Average Talk Time Out: Average time spent on outbound calls.
- Average Talk Time Out to External Parties: Average time spent on outbound calls to remote destinations.
- Average Talk Time Out to Internal Parties: Average time spent on outbound calls to internal extensions.
- Max Talk Time In: Longest amount of time spent on an inbound call.
- Max Talk Time Out: Longest amount of time spent on an outbound call.
- Max Talk Time Out to External Parties: Longest amount of time spent on an outbound call to an external party.
- Max Talk Time Out to Internal Parties: Longest amount of time spent on an outbound call to an internal party.
- Information shown is updated in real time, and totals are aggregated over the previous 24 hour period.
- Click Full Screen to display the information in a full-screen view suitable for display.