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Barracuda Phone System

Live Group Activity

  • Last updated on

View call time statistics for each member of a group on the REPORTS > Live Group Activity page.

To view a group member's activity,

  1. In the REPORTS > Live Group Activity page, click on the group name; the members of the selected group populate the table.
  2. View the following details by user:
    • Last Calls: Information about the current call, or the last call the person has completed. 
    • Calls Out: The total number of outbound calls the person has made.
    • Out Ext: The number of outbound calls that were placed to remote destinations, not local extensions.
    • Out Int: Calls made internally, to other local extensions.
    • Calls In: Incoming calls made to the person.
    • Missed: Calls that were abandoned or sent to the person’s voicemail.
    • Rejected: Calls that were explicitly rejected while ringing the person.
    • Answered: Calls the person answered.
    • Total Calls: Calls the person has made or received.
    • Total Talk: Total talking time on all calls the person has made or received.
  3. Click on a row to view additional details by user:
    • Talk Time In: Total amount of time spent on inbound phone calls.
    • Talk Time Out: Total amount of time spent on outbound phone calls.
    • Talk Time Out to External Parties: Total amount of time spent on calls to remote destinations.
    • Talk Time Out to Internal Parties: Total amount of time spent on calls to other internal extensions.
    • Average Talk Time In: Average time spent on inbound calls.
    • Average Talk Time Out: Average time spent on outbound calls.
    • Average Talk Time Out to External Parties: Average time spent on outbound calls to remote destinations.
    • Average Talk Time Out to Internal Parties: Average time spent on outbound calls to internal extensions.
    • Max Talk Time In: Longest amount of time spent on an inbound call.
    • Max Talk Time Out: Longest amount of time spent on an outbound call.
    • Max Talk Time Out to External Parties: Longest amount of time spent on an outbound call to an external party.
    • Max Talk Time Out to Internal Parties: Longest amount of time spent on an outbound call to an internal party.
  4. Information shown is updated in real time, and totals are aggregated over the previous 24 hour period.
  5. Click Full Screen to display the information in a full-screen view suitable for display.

 

Last updated on