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Barracuda Phone System

What steps are necessary for a near seamless replacement (RMA / Hardware Refresh) of a Barracuda Phone System?

  • Type: Knowledgebase
  • Date changed: 3 years ago

Solution # 00006773

All Barracuda Phone Systems, 3.0 and higher

If you want to swap out one Barracuda Phone System for another with the least disruption in service, as in the case where you receive an RMA or replacement unit, please follow the steps below:

If you already ran a backup from a schedule or manually, skip to step 5

1. Navigate to Configuration > Backup
2. Ensure that the server type, server address, port (if required), username, password, share name (if required), domain (if required) and relative folder/path is entered correctly.
3. Click the Test Backup Settings button
4. Once the test completes successfully, click the Perform Backup Nowbutton

Note: The backup can take a significant amount of time depending on the number of voicemails, automated attendant sounds, call recordings, etc., that are currently stored on the device. Conceivably, depending on configuration, these files can be very large (sometimes in excess of 1 GB).

5. When a backup is performed, the Barracuda Phone System will automatically create two subdirectories in the backup location. The first subdirectory is called 'backups' and within this directory another subdirectory is called the serial number of the unit. You must rename this folder with the serial number of the new unit you are replacing the old Barracuda Phone System with. Please use Windows or an dedicated FTP client (whatever may be the case) to rename this folder.
6. Boot up the new system and set a temporary IP address, subnet mask, default gateway, and DNS server as required via the console. Do not use the IP address of the old Barracuda Phone System at this time. 
7. Activate the new system via the management console and ensure that the firmware of the new Barracuda Phone System is at or newer then the firmware version of the old BPS. The firmware can be upgraded on the Configuration > Updates page.
8. Make sure that Auto-Provisioning is turned off on the Configuration > Phones page.
9. Navigate to the Configuration > Backups page and ensure that the backup configuration on the new unit mirrors the configuration on the old unit.
10. Click the Test Backup Settings button to ensure that the new unit can communicate with the SMB/FTP server.
11. Click the Retrieve Backup List from Server button to retrieve a list of all backups located in the path configured on the SMB/FTP server.
12. Select the .tgz file created from the steps above and click the Restorebutton next to the name.

Note: This process may take some time depending on network conditions and backup size. Your Barracuda Phone System will reboot once complete.

12. After restoring the configuration and ensuring the configuration is correct to your satisfaction, take the old unit offline by shutting it down via the VGA console or via the Configuration > Troubleshooting page.
13. Change the IP address of the new unit to the correct production IP address. 
14. Ensure that auto-provisioning is turned on once again (if your configuration requires it)

At this point the configuration has been successfully restored. It may take several minutes for each phone/endpoint to re-register. You also might have to re-register the providers set up on the Providers > SIP Providers page (if applicable to your configuration).

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