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How to Resolve "Unable to identify a suitable SMTP server for sending alert emails" Error During Installation

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During installation, the PST Enterprise installer attempts to identify an SMTP server for sending email alerts. The installer searches Active Directory (AD) for all objects of type msExchSmtpReceiveConnector. For each connector, the installer confirms the msExchSmtpReceiveEnabled attribute is enabled and then attempts to send a test message. If this succeeds, then this SMTP server is configured for use. If this test message fails, the next connector is tried. If there are no available SMTP servers or no test messages are successfully sent, then the installer presents the warning:

 "Unable to identify a suitable SMTP server for sending alert emails". 

To send email alerts, manually configure a suitable SMTP server using the following steps:

  1. Log into the PST Enterprise Administration website.
  2. Click the Global Configuration tab.
  3. In the section Email Configuration for ADA, select the checkbox to enable sending System Health emails.
  4. Enter the email address where the reports are to be sent and the SMTP server name to use to send the mail.

    You must set the appropriate rights on the receive connector as advised in the interface.

  5. Click Save Changes.

The new configuration is applied immediately and no restart of components is required.


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