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Barracuda Web Security Service

How can I fix a Barracuda Web Security Agent (WSA) installation that results in an NTService error?

  • Type: Knowledgebase
  • Date changed: 8 years ago

Solution #00004978

 

Scope:

Applies to Barracuda Web Security Agent and the Barracuda Web Security Flex.

 

Answer:

If a Barracuda Web Security Agent installation results in an NTService error, check the following:

 

  1. Check to see if the BarracudaWSAHelper service is running and/or started. In XP, you can find this by going to Control Panel > System and Security > Administrative Tools > Services. In Vista, you can find this by going to Control Panel > System and Maintenance > Administrative Tools > Services.
  2. If it is not running, then open a command prompt and go into c:\windows\system32 and run the following commands:

    regsvr32 /u mswinsck.ocx
    regsvr32 mswinsck.ocx

  3. Uninstall the current install of WSA.
  4. Reboot the machine and retry the WSA install.

 

Link to this page:

https://campus.barracuda.com/solution/50160000000IJzgAAG