We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Web Security Service

How can I Resolve Web Security Agent and auto update feature issues?

  • Type: Knowledgebase
  • Date changed: 4 years ago

Solution #00006938

Scope:

Barracuda Web Security Agent versions below 4.2.3 and using Auto update feature

Answer:
Customers using these older versions must first manually update the clients to the latest version before auto update will work properly.


  • Customers should first enable “allow update” in the profile on Web Filter or WSS and then sync those settings.

  • If silent mode is enabled that should be disabled so that the update can be manually set as well or they can upgrade by downloading the newest version and installing manually.

  • Customers running these old versions should first manually update the clients by right clicking the icon in the tray and selecting check for updates. This should display a popup asking you to confirm downloading the update and the process will continue.

  • If customer has any systems using WSA version 4.2.2.21 they should manually uninstall and then reinstall the new version.

Additional Notes:

Around version 4.2 the auto update feature stopped working on WSA agents and was repaired in version 4.3.026


Link To This Page: