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Barracuda Web Security Service

What should I do when I get blue error wsa screen when surfing internet?

  • Type: Knowledgebase
  • Date changed: 4 years ago
Solution #00006940  

Web Security Agent, version 4.3.028 and above.


Follow the steps bellow:

1) Uninstall WSA. 
2) Upgrade .net framework to .NET 4.5.2 version. 
2) Run a Clean zip -Download this file from https://www.copy.com/s/thT9HVI7G3Moqywb. Extract it to a folder location of your choice and within cmd prompt cd to this folder and run Cleanup_xtra_man.bat. This will try to remove all remaining traces from WSA from the machine and its registry. 
3) Reboot the machine 
4) Now install the latest WSA version.

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