Documentation, Training, and Certification
for Your Barracuda Networks product

SecureEdge Support Tools is a resource listed in the CGA App Catalog titled “SecureEdge Support Tools”.

There are two ways to access SecureEdge Support Tools when connected to the CloudGen Access.

Direct URL Link to SE Support Tools

1. Enter URL in browser: https://se.barracudanetworks.com/support
2. Enter your credentials in the username/password browser pop-up for access

Cloudgen Access App Catalog

1. Open CGA App
2. Search for SecureEdge Support Tools
3. Click on the name of the app.
4. Enter your credentials in the username/password browser pop-up for access

If you are not able to access this resource and are connected to CGA, make sure to create an IT Ticket (https://cuda.atlassian.net/servicedesk/customer/portal/6) and include the following:

• CGA Support Logs (Debug Mode enabled)
• Date/Time of access
• Screenshot of error received

Exciting News! We're thrilled to announce a significant update to our Barracuda SecureEdge Foundation training program. This revamped course is designed to provide you with a deeper understanding of SecureEdge as a SASE product and its practical applications.

What's New?

• Focus on Use Cases: We've incorporated modules that delve into real-world SecureEdge use case scenarios, helping you apply your knowledge effectively.
• Comprehensive Coverage: The training now includes an introductory module on SecureEdge as a SASE product, an infrastructure module on deployment, and a security module covering configuration and management.
• Dedicated Modules for New Features: SecureEdge Access and Web Security each have their own dedicated modules, providing in-depth insights into these essential components.
• Latest Features and Solutions: The course has been updated to reflect the most recent SecureEdge features and solutions, including the new Identity Service.

Find out more here:
https://campus.barracuda.com/product/secureedge/learn/

The Cloud Service Update for SecureEdge was released on August 29, 2024. We are happy to announce that this release introduces a new Identity Service based on the new shared authentication backend service. We support all relevant identity providers and extend support for our SecureEdge Access ZTNA solution to users outside the Microsoft ecosystem. Existing BCC users have automatic access.

In this release we have added support for:

• Microsoft Entra ID
• SAML
• Google Workspaces
• OpenID Connect
• Email based OTP
• Okta via SAML
• Barracuda Cloud Control

In addition, this release also includes many improvements and new features. Some of the highlights are: DHCP relay, support for multiple WAN IPs, dashboard filtering features, and support for Azure Monitor.

For more information, please see the 9.0.2 Release Notes.

A new login experience is here for Barracuda Cloud Control! On August 6, 2024, Barracuda Networks launched a new user login experience for Barracuda Cloud Control which includes re-imagined login flows, a fresh design, and improved security. 

For more information, see Updated Login Experience for Barracuda Cloud Control and Frequently Asked Questions (FAQ).