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Barracuda RMM
formerly Managed Workplace

What's New in Barracuda RMM 12 SP3

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Integration with Intronis Backup Available for All Barracuda RMM Partners

All partners with Intronis Backup accounts can now integrate Barracuda RMM with Intronis Backup.

If you set up an integration with Intronis Backup prior to this release, you must re-integrate with Barracuda RMM 12 SP3 to use the new features.
Intronis Backup requires an additional license. Contact your Barracuda sales representative.

For more information, see Integrating with Intronis Backup.

Changes to Integration with Intronis Backup

To create a more robust and secure integration, changes have been made to how Barracuda RMM integrates with Intronis Backup.

As of Barracuda RMM 12 SP3, only the built-in 'admin' user who set up Barracuda RMM can create integrations with Intronis Backup.

For more information, see Integrating with Intronis Backup.

Intronis Backup Policies

Barracuda RMM now has policies for Intronis Backup. Using policies, you can set up alerting for Intronis Backup, including automatic trouble ticket generation and email alerts, for Intronis Files and Folders and Physical Imaging Standard backups.

For more information, see Working with Intronis Backup Policies.

Intronis Backup Alerts

You can attach alerts to Intronis Backup policies to warn you of incomplete backups or let you know when backups finish. Alerts can be set to create trouble tickets automatically and to send out emails when backups fail. These notifications keep you informed when your backups need attention.

For more information, see Adding Alert Configurations to Intronis Backup Policies.

New Intronis Backup Reports

The following new Intronis Backup reports are available from the Update Center:

  • Intronis Backup Device Report Shows information on devices backed up with Intronis Backup policies through Barracuda RMM.
  • Intronis Backup Site Report Shows information on sites containing devices backed up with Intronis Backup policies through Barracuda RMM.
  • Intronis Site Aggregation Report Shows aggregate information on sites backed up with Intronis Backup policies through Barracuda RMM.

Go to the Update Center to download these reports.

Additions to User History

The User History creates a record when an Intronis Backup policy is:

  • Created
  • Deleted
  • Modified
  • Applied to a device
  • Removed from a device

The User History creates a record when:

  • An Intronis Backup agent is redeployed.
  • An Intronis Backup agent is uninstalled.
  • A device with an Intronis Backup agent is rebooted.

For more information, see About User Histories.

Improved Patch Status Display on Device Overview > Patch Management Pages

The display of patch status on Device Patch Management pages has been improved. The following have been added/improved:

  • Patches installed through Patch Now reflect their status more accurately on Device Patch Management pages.
  • The table on Device Patch Management pages now includes a column that displays the date each patch status was last updated.
  • Device Patch Management pages now display the last time/date the system checked for updates.

Improved Patch Group Display on the Patch Details Status Tab

  • For each patch, you can now more easily navigate to a list of devices with the status of installed, needed, or failed.
  • To see the improved tab, in Barracuda RMM, click Patch Management > Patch Approval. Filter the list, then click a patch link. Click the Status tab.
  • On this tab, you can now click the numbers in the status columns at the right to see the devices with each status.

Beta Testing of a New Central Dashboard

The preview of a new Central Dashboard that began in Barracuda RMM 12 SP2 continues in this release. This new Central Dashboard has been designed to improve performance and give you the tools to focus on the information that is important to you.

To test the new Central Dashboard, navigate to Dashboards > Central Dashboard, then click the Enable Beta View button. You can return to the standard dashboard at any time by clicking the Disable Beta View button.

The Central Dashboard Beta is still in development. To review the known issues of the Central Dashboard Beta, see the Release Notes.

To give feedback on the new Central Dashboard, contact your Account Manager.

New installs of Onsite Manager now install Microsoft® SQL Server® 2017 Express

New installs of Onsite Manager include Microsoft® SQL Server® 2017 Express for systems. Due to this, new installs are supported on the following x64 operating systems:

  • Windows 10
  • Windows 8
  • Windows 8.1
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016

Upgrades of Onsite Manager are not affected.

Onsite Manager SQL Requirements

Onsite Manager no longer supports SQL 2005 Express and SQL 2008 Express. Onsite Managers running on these cannot be upgraded. If you have an Onsite Manager upgrade that fails on these versions of SQL, use the Moving an Onsite Manager procedure found in the Setup Guide.

Changes to Automatic Onsite Manager and Device Manager Upgrade

Previously, the automatic upgrade of Onsite Managers and Device Managers began 30 days after a Service Center upgrade. It now starts 15 days after the Service Center upgrade.

Important Notice for BCS Users

Because of security improvements, on upgrade to Barracuda RMM 12 SP3, users who previously integrated with Barracuda Content Shield must reauthenticate their integration user.

Your Barracuda Content Shield integration will not work correctly until the user is re-integrated. However, your existing site mappings and other settings are preserved. Follow the procedure below to re-integrate your built-in admin user, and then your Barracuda Content Shield functions as normal.

To re-integrate your Barracuda Content Shield user
  1. While logged in as the built-in Admin user, in Service Center, click Configuration > Users & RolesUser Management.
  2. Click the link of the built-in Admin user.
  3. Click the Link to BCC user button.
  4. Click Link.
  5. Click Save.