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Initiating a Remote Control Session Using VNC, Telnet, or PuTTY

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  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to initiate a remote control session.
  3. Click the device name and then click Remote Control from the right sidebar.
  4. If an Internet Explorer dialog box appears, warning you that the page is accessing information that is not under its control, click Yes.
  5. In the Remote Services section, from the Service list, select VNC, Telnet, or PuTTY.
  6. Confirm the Remote Machine IP address is correct.

  7. Confirm the Remote Machine Port is correct.

    This port is used between Onsite Manager and the device. Communications between Onsite Manager and Service Center occur over HTTP or HTTPS.

  8. If required, in the Local Application Path box, type the path to the client software, or if available, click Browse (...) to locate the client executable.

    Modern browser security settings may prevent you from using the Browse button to capture the file path of the client software. In Internet Explorer, you must either add Service Center to the trusted sites list or set the security setting for Include Local Directory Path When Uploading Files to a Server to enabled.

     The Application Parameters box is populated with the information needed to establish the session.

  9. If required, in the Application Parameters box, type additional arguments to adjust the functionality.
  10. Click Connect.
  11. If a prompt appears warning that a program is executing, click OK to continue.
See Also