Adding a Note to a Remote Session

You can add a note to a remote control or remote tool session to provide information about completed work.

1. In Service Center, click Status > Devices.
2. Locate the device to which you want to view the remote session history.
3. Click the device name and then click Remote History from the right sidebar.
4. Click the pen icon in the Notes column.
5. In the Session Notes area, type the note text.
6. Click Save.