If you go to Barracuda Networks products > Intronis Backup > Device Report, and you see Deployment Failed (account mismatch) in the Deployment Status for any device, the Intronis Backup agent has failed to deploy. The most common reason for the Intronis Backup agent failing to deploy is that there is already an Intronis Backup agent associated with a different customer account installed on the device.
In this case, you can uninstall the Intronis Backup agent, then manually install the agent to the device where it is needed. Once that is done, the device is backed up according to the applicable policy.
If you select any device that doesn’t have Deployment Failed (account mismatch) in the Deployment Status column, the agent is not uninstalled.
Barracuda RMM does not have the functionality to uninstall agents with other deployment statuses due to the possibility of mistakenly uninstalling agents and erasing historical data that could not be retrieved. To uninstall other agents, see the Intronis Backup documentation.
To uninstall an agent with the status of Deployment Failed (account mismatch)
- In Service Center, click Barracuda Products > Intronis Backup > Device Report.
- Select the checkboxes of the devices that have Deployment Failed (account mismatch) in the Deployment Status column.
- Click Uninstall Agent.
To redeploy the Intronis Backup agent to devices where the deployment failed
You can deploy the Intronis Backup agent manually to devices with the following statuses:
- Uninstalled
- Deployment Failed
- Deployment Failed (account mismatch)
If you select any device that doesn’t have one of the statuses listed above, the agent is not redeployed.
- In Service Center, click Barracuda Products > Intronis Backup > Device Report.
- Select the checkboxes of devices that have Deployment Failed in the Deployment Status column.
- Click Redeploy Agent.