Deploying an Agent to Devices with Account Mismatch Errors

If you go to Barracuda Networks products > Intronis Backup > Device Report, and you see Deployment Failed (account mismatch) in the Deployment Status for any device, the Intronis Backup agent has failed to deploy. The most common reason for the Intronis Backup agent failing to deploy is that there is already an Intronis Backup agent associated with a different customer account installed on the device.

In this case, you can uninstall the Intronis Backup agent, then manually install the agent to the device where it is needed. Once that is done, the device is backed up according to the applicable policy.

If you select any device that doesn’t have Deployment Failed (account mismatch) in the Deployment Status column, the agent is not uninstalled.

See:

• To uninstall an agent with the status of Deployment Failed (account mismatch)
• To redeploy the Intronis Backup agent to devices where the deployment failed