Adding Consent to a Site

This page provides the following topics:

• About Adding Consent
• Setting Consent Default for New Sites
• Changing Consent Settings for a Site
• Premium Remote Control access to a device requiring consent

About Adding Consent

An option to add consent within Premium Remote Control is available for sites where sensitive information could potentially be accessible. This option is a configurable item on a per-site basis.

If consent is required, your customer is presented with a window to allow or reject the access.

Setting Consent Default for New Sites

1. In Service Center, click Site Management > Sites.

2. Click Premium Remote Control > Set default for new sites.
3. Set your desired default:
   • Default values for consent
   • Default action on timeout
   • Default timeout value

Changing Consent Settings for a Site

1. In Service Center, click Site Management > Sites.

2. Click Premium Remote Control Section > Modify
3. Make changes to the consent settings
4. Click Save.

Premium Remote Control access to a device requiring consent

Launch Premium Remote Control (via Remote Control page of the device or the Quick Connect link).

• Premium Remote Control is launched on your computer.
• A message window is presented to the customer, indicating that access is being requested.
• The customer allows access.
• You are connected to the device.
• The session is successfully initiated.