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Initiating a Remote Control Session by Launching ScreenConnect

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ScreenConnect uses a web-based remote access mechanism, while the client PC must have the end-user software installed. For information on setting up ScreenConnect, see Configuring a Custom Third Party Integration.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to initiate a remote control session.
  3. Click the device name and then click Remote Control from the right sidebar.
  4. In the Remote Services section, from the Service list, select ScreenConnect.
  5. In the Machine Identifier box, type the device's machine name. By default, the Hostname parameter is entered in this box to populate the machine name automatically.
  6. Click Connect.

If you have made changes to the ScreenConnect settings, click Save to save them, or Undo if you made a mistake. At any time, you can click Restore System Default to return the ScreenConnect settings to the defaults set in System Settings.

See also