This section includes the following topics:
- Overview
- Accessing the Backup Status Report
- Filtering Backup Status Report Results
- Backup Status Report Logs
- Configuring the Backup Status Report
- Editing Backup Status E-mail Notifications for Each Computer
Overview
The Backup Status Report (BSR) is an all-in-one daily report that allows partners to manage their customers' backups. The BSR also allows partners to filter out backups, restores, and deletes that are working properly so that only the ones that are experiencing issues are displayed.
Accessing the Backup Status Report
To access the Backup Status Report, at the ECHOplatform ribbon, click View Reports, Backup Status Reports, as shown below.
Filtering Backup Status Report Results
To use Backup Status Report filters, click the Filter Results button, as shown below.
Select any the following check boxes you want to filter:
- Backup Successfully Completed
- Currently Running
- Backup Warning
- Backup Failed
Backup Status Report Logs
The logs include the following status information:
- Backup
- Local Start Time
- Runtime
- Reason
Clicking the links in the Backup column allows you to navigate to the account or the computer with the backup. See Activity Logs for more information.
Configuring the Backup Status Report
To configure the Backup Status Report, perform the following steps.
- At the ECHOplatform ribbon, click the Preferences tab.
The Preferences drop-down menu is displayed.
- Select Configure Reporting.
The Reporting Conditions page is displayed.
- In the Reporting Conditions section, configure the information that you want displayed on the Backup Status Report by selecting the appropriate radio buttons.
The following table provides a description of each condition and a recommendation.
| Condition | Description/Example | Recommended Status | Indicator | Recommendation |
|---|---|---|---|---|
| Backup Canceled | Backup job was manually cancelled | Warning | Yellow | You should be the only one canceling jobs. You want to be notified of any cancelations just in case. |
| Backup Exception | Backup job started but could not communicate results with server; agent crashed, connection was lost, computer was shut off. | Failed | Red | Warnings present in the logs are typically informational. All files have uploaded successfully. Skipping Intelliblox and reverting to a full backup is a common warning and happens when a file or database changes more that 50%. |
| Backup Missed | Backup did not run at its scheduled time. | Failed | Red | The software maintains the backup schedule, so it is known when backups do not run on time. If you uninstall the agent, but do not cancel the backup set, it keeps repeating this condition. |
| Warnings Present | Backup job completed, but something unplanned happened during the backup that did not prevent files from being backed up. | Completed | Black | Warnings present in the logs are typically informational. All files have uploaded successfully. Skipping Intelliblox and reverting to a full backup is a common warning and happens when a file or database changes more that 50%. |
| Errors Present | Backup job completed, but some files failed to backup. | Warning | Yellow | While errors are usually not critical, it is recommended setting them to warning because some of the files were not backed up. Check the logs for files not backed up, and then repeat the backup job to retrieve files on the second backup. |
| No New File Data Backed Up | Backup job completed, but no files were backed up; no files changed since the last backup | Completed | Black | No files changed since the last backup |
| No New Exchange, SQL, VM or Image Data Backed up | Backup job completed, but no Exchange or SQL data was backed up. | Failed | Red | For live databases like MS Exchange and SQL there should be changes. Indicates a problem with the backup configuration, or the catalog file. Call technical support. |
| No Data Restored | A restore was initiated, but no data was restored. | Failed | Red | Only happens if you run a restore manually. You should have this flagged as read in the logs if no data is restored. |
| No Data Deleted | A delete was initiated, but no data was deleted. | Failed | Red | Deletes can happen manually or automatically with retention and revision rules. If a delete fails, call technical support. |
Editing Backup Status E-mail Notifications for Each Computer
Partners can set individual notifications for each client’s computer for a more specific reporting scheme. This customization is useful for:
- Clients who want to receive notifications themselves
- Accounts flagged as having issues at any time
- Partners who prefer to receive notifications for individual clients
To set up the Backup Status Report and email notification, see the ECHOplatform Quick Start Partner Guide.
Adding New Email for the Backup Status Report
To add a new email, perform the following steps.
- At the ECHOplatform ribbon, click the Preferences tab.
The Preferences drop-down menu is displayed.
- Select Configure Reporting.
The Reporting page is displayed.
- Click Add New Email to add new email addresses.
The Add New Email pop-up is displayed.
- Type the address, and then click Submit.
The email address is displayed in the Email Address listing.