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Barracuda Campus Barracuda Campus
Barracuda RMM
formerly Managed Workplace
Overview Documentation Training Certification Materials

Technician’s Computer

  • Last updated on

A technician’s computer requires the following:

  • Web browser
Browser and Operating System Support for Remote Control and Remote Tools

This table identifies what feature works in which browser:

BrowserRemote Control

Remote Tools

Premium Remote Control

Internet ExplorerYesYesYes
Mozilla FirefoxYes (plugin)YesYes
Google ChromeYes (plugin)YesYes
Apple SafariNoYesYes
OperaNoYesYes
Remote control will fail if you are prompted for a plugin and choose not to install it. If you also select the Don't Show this Message Again check box, you will not be offered the choice to install the required plugin on subsequent attempts, and the connection will fail without further messages. To be prompted for plugin installation again, you must remove the cookies for the Service Center site and then install the plugin when prompted.

This table identifies what feature works in which operating system:

Operating SystemRemote ControlRemote Tools

Premium Remote Control

WindowsYesYesYes
macOSYes (requires the server software for the selected protocol)NoYes
Linux

Yes (requires the server software for the selected p rotocol)

NoNo