Overriding Alert Actions in Policy Modules

If required, you can override the following alert actions that are part of a policy module:

• Send email alert notification, see Overriding Send Email Alert Notifications in Policy Modules.
• Escalate alert notifications, see Overriding Send Alert Notification Escalations in Policy Modules.
• Create trouble ticket, see Overriding Create Trouble Tickets Alert Action in Policy Modules.

For information about alert actions, see Setting Up Alert Actions.

Overriding Send Email Alert Notifications in Policy Modules

To override the send email alert notification alert action in a policy module

1. In the Hosted Console website, click Configuration > VSC Blueprints.
2. In the Blueprints list, click the blueprint that has the policy module for which you want to override the Send Email Alert notification.
3. Click the Policies tab.
4. Do one of the following:
   • Select the check box that corresponds with the policy module for which you want to override the alert action.
   • Select the check box in the column header to select all policy modules.
5. Click More Actions to display a list.
6. Click Override Send Email Alert Notifications.
7. Depending on if you want to send an email alert notification, select or clear the Send Email check box.
8. If you chose to enable the alert action, depending on to whom you want to send the email, select either the To Authorized Users or the To the Following Email Addresses option button.
9. If you selected the To the Following Email Addresses option button, then: do the following:
   • If you need to add a new email address, click Add New. In the Add New Email Address dialog box type the new Email Address in the box and click OK.
   • If you want to use an email address from an existing user defined in the VSC Blueprint, click Add From Users. In the Add Email Addresses from Users dialog box, select the check boxes that correspond with the users to whom you want to send the email alert notification. Or, select the check box at the top of the check box column to select all check boxes. Click OK.

To modify an email address

1. In the email address list, select the check box that corresponds with the email address you want to change.
2. Click Modify.
3. Make the required changes in the Email Address box.
4. Click OK.

To remove an email address

1. In the email address list, select the check box that corresponds with the email address you want to remove.
2. Click Delete.
3. Click OK.

Overriding Send Alert Notification Escalations in Policy Modules

To override the ‘escalation alert notification’ alert action in a policy module:

1. In the Hosted Console website, click Configuration > VSC Blueprints.
2. In the Blueprints list, click the blueprint that has the policy modules for which you want to override the Send Alert Notification Escalation.
3. Click the Policies tab.
4. Do one of the following:
   • Select the check box that corresponds with the policy module for which you want to override the alert action.
   • Select the check box in the column header to select all policy modules.
5. Click More Actions to display a list.
6. Click Override Escalate Alert Escalation Notifications.
7. Depending on if you want to send an escalation alert notification, select or clear the Escalate Alert check box.
8. If you chose to enable the alert action, choose the Hours and Minutes in which the alert escalation notification should be sent via email.
9. Depending on to whom you want to send the escalation alert notification, select either the To Authorized Users or the To the Following Email Addresses option button.
10. If you selected the To the Following Email Addresses option button, then do the following:
    • If you need to add a new email address, click Add New. In the Add New Email Address dialog box, type the new Email Address in the box and click OK.
    • If you want to use an email address from an existing user defined in the VSC Blueprint, click Add From Users. In the Add Email Addresses from Users dialog box, select the check boxes that correspond with the users to whom you want to send the alert notification. Or, select the check box at the top of the check box column to select all check boxes. Click OK.

To modify an email address

1. In the email address list, select the check box that corresponds with the email address you want to change.
2. Click Modify.
3. Make the required changes in the Email Address box.
4. Click OK.

To remove an email address

1. In the email address list, select the check box that corresponds with the email address you want to remove.
2. Click Delete.
3. Click OK.

Overriding Create Trouble Tickets Alert Action in Policy Modules

To override the ‘create trouble ticket’ alert action in a policy module

1. In the Hosted Console website, click Configuration > VSC Blueprints.
2. In the Blueprints list, click the blueprint that has the policy modules for which you want to override the Create Trouble Ticket alert action.
3. Click the Policies tab.
4. Do one of the following:
   • Select the check box that corresponds with the policy module for which you want to override the alert action.
   • Select the check box in the column header to select all policy modules.
5. Click More Actions to display a list.
6. Click Override Create Trouble Ticket Action.
7. Depending on if you want to create a trouble ticket, select or clear the Create Trouble Ticket check box.
8. Click OK.