Barracuda RMM allows you to control which devices you want to exclude from management so that you do not get billed for devices you do not want to manage.
You can choose to automatically exclude all newly discovered devices at a site, which is helpful when:
- The site periodically has temporary devices checking in, for example, a doctor's office with WiFi.
- Your technician checks in to the local network to perform some troubleshooting.
- You are charging your customers on a per-device basis, and you want to upsell your services by showing them that new devices are not currently under management.
When you exclude a device, it is removed from the scan, and all monitors, alerts, and historical information are purged. Excluded devices are not deleted.
Exclude by Device
You can exclude a device from the following locations:
- Onboarding Overview dashboard
- The Device page
When you exclude a device, the device is hidden in Service Center, but it is not deleted. All monitors, alerts, and historical information are purged. When you reinclude a device, the device comes back immediately.
Exclude by Rule
Deletes the device immediately from Service Center and Onsite Manager, and does not include the device in the network scan.
Use for devices you do not want to monitor where using its name (DNS name, SNMP name or MAC address) makes sense. For example, for a device that uses DHCP, in which case its IP address may change. When an exclusion rule is deleted, the device comes back after it is redetected during a network scan.
Exclude All Newly Discovered Devices at from a Site
All newly discovered devices are excluded from management until you reinclude them. You can view all excluded devices in the Onboarding Overview dashboard. See Viewing Excluded Devices and Returning them to Management.
Exclude Certain Newly Discovered Devices from a Site
Newly discovered devices are excluded from the site if they meet certain criteria that you select. See Automatically Including and Excluding Devices Using Custom Discovery Rules.