The Ticket Management window displays all trouble tickets that have been created in Service Center or sent to Service Center by Support Assistant.
If the Trouble Ticket was generated by a device, the content of the Device/Website field is the device name. If the Trouble Ticket was generated by a cloud service, the content of the field is referred to as the website.
- In Service Center, click Trouble Tickets > Ticket Management.
- Do any of the following to filter the view of trouble tickets:
- To show all trouble tickets, in the View list, select All Tickets.
- To filter the trouble tickets by service plan, in the View list, select Browse by Service Plan and then select the Site and Site Group.
- To filter the trouble tickets by site, in the View list, select Browse by Site and then select the Site and Site Group.
- To filter the trouble tickets by Service Group, in the View list, select Browse by Service Group and then select the service group.
- To filter the trouble tickets by who they're assigned to, in the View list, select Assigned To and then select the user.
- To filter the trouble tickets by status, in the Ticket Status list, select a status.
- To see a specific trouble ticket, in the Search Ticket ID box, enter the trouble ticket ID and click Filter.
- To change how many tickets to display per page, select an option from the Page Size list.