The Communication Settings tab allows you to view or modify the information provided to Onsite Managers and Device Managers to enable:
- communications with Service Center
- remote control capabilities available in Service Center
Several URLs, including the File Storage Server, can’t be changed on this page. For more information about the File Storage Server’s role in automation, see Where Automation Files are Stored.
To view the Service Center website communication settings
- In Service Center, click Configuration > System Settings.
- Click the Communication Settings tab.
To change the Service Center website communication settings
The information in the Service Center Website Communication Settings section is automatically populated with the following URLs:
- Public Service Center URL
- Public SCMessaging URL
- Internal SCMessaging URL
- Update Service Public URL
- Update Service Internal URL
- Update Service DSS Sync Public URL
- File Storage Server URL (This URL cannot be changed)
- RMM API Swagger UI URL (This URL cannot be changed)
The public URLs are the Internet-facing addresses to which Onsite Managers and Device Managers report. The internal addresses perform the same function, but work on the same network as the Service Center application server, where a different address may be required due to networking concerns.
These URLs are provided during the installation of Service Center, and may be required for Device Managers and Onsite Managers to access Service Center from both within and outside of a firewall. This information can be modified, if required. The information is provided to Device Managers and Onsite Manager to enable communications with Service Center.
The Public SCMessaging URL must point to the scwebservices.asmx file, which is used to provide the communications.
- In Service Center, click Configuration > System Settings.
- Click the Communication Settings tab.
- In the Service Center Website Communication Settings section, click Modify .
- Modify the Public Service Center URL and the Public SCMessaging URL boxes as required.
- Click Save.