In order to guarantee communications between the Backup Agent and Intronis's servers are not impeded you may need to add some specific IP addresses, ports, and services to the Allow list. You can find the list of recommended Allow list items here.
Allow list Items
| Country | Host Name | IP Address | Ports | Services |
|---|---|---|---|---|
| US + CA | mail4.intronis.com mail5.intronis.com | 38.97.76.85 38.64.86.3 | 443 2347* (both inbound and outbound) | BackupAgent.exe BackupExtender.exe BackupUpdater.exe BackupCLI.exe BackupStatusIcon.exe |
| US + CA | installer-api.intronis.com relay.intronis.com relay01.inronis.com relay02.intronis.com relay03.intronis.com relay04.intronis.com relay05.intronis.com esureit.intronis.net bk1.onlinebackupsolution.com bk1-ca.onlinebackupsolution.com | 38.97.76.69 38.97.76.77 38.97.76.78 38.97.76.79 209.66.81.238 209.66.81.235 38.97.76.82 209.66.81.228 38.97.76.70 38.103.154.100 | ||
UK
| mail1.echo.intronis.com installer-api.echo.intronis.com bk1.echo.onlinebackupsolution.com relay01.echo.intronis.com relay02.echo.intronis.com | 64.235.158.231 64.235.158.228 64.235.158.227 64.235.158.232 64.235.158.233 |
*Your specific Backup Agent may be configured to use a different port. To verify which port it is using, check the Remoting Port option in the Network Settings section of Preferences (in the Backup Monitor, not the management portal).
