To guarantee communications are not impeded between the Backup Agent and IBU servers you may need to add some specific IP addresses, ports, and services to the Allow list.
You can find the list of recommended Allow list items in the table below.
Allow list Items
Country | Host Name | IP Address | Ports | Services |
US + CA | installer-api.intronis.com api.intronis.com relay.intronis.com relay01.inronis.com relay02.intronis.com relay03.intronis.com relay04.intronis.com relay05.intronis.com bk1.onlinebackupsolution.com manage.onlinebackupsolution.com adapter.us.cloudbackup.bk1.onlinebackupsolution.com | 20.75.96.231 40.67.135.224 40.67.135.225 40.67.135.226 40.67.135.227 40.67.135.229 40.67.135.230 40.67.135.231 | 443 2347* (both inbound and outbound) | BackupAgent.exe BackupExtender.exe BackupUpdater.exe BackupCLI.exe BackupStatusIcon.exe |
CA | adapter.ca.cloudbackup.bk1.onlinebackupsolution.com | 20.200.93.220 | ||
UK | installer-api.echo.intronis.com api.echo.intronis.com relay01.echo.intronis.com relay02.echo.intronis.com bk1.echo.onlinebackupsolution.com manage.echo.barracudamsp.com adapter.uk.cloudbackup.bk1.onlinebackupsolution.com | 20.108.56.143 172.166.173.56 172.166.173.57 172.166.173.58 |
*Your specific Backup Agent may be configured to use a different port. To verify which port it is using, check the Remoting Port option in the Network Settings section of Preferences (in the Backup Monitor, not the management portal).
