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Barracuda MSP Knowledge Base

Uninstalling Device Managers

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You can uninstall Device Managers remotely from the Barracuda RMM UI or locally at the device upon which they are installed.

Uninstalling Remotely

Initiating the Device Manager uninstall from the Barracuda RMM UI causes the application itself to be uninstalled, but does leave behind objects in the file system and Windows registry. See uninstalling locally below for more details on these artifacts.

  1. Select Configuration.
  2. Select Site Management.
  3. Select Sites.
  4. Select the Site where the Device Managers are installed.
  5. Select the Device Managers tab.
  6. Select the Device Managers.
  7. Select More Actions.
  8. Select Uninstall Device Managers.

If the device you are removing the Device Manager from is in the scan range of an Onsite Manager, please bear in mind that it might be scanned and show up in the Device List as managed by the Onsite Manager. If this occurs after you have installed the Device Manager, delete the Onsite Manager managed device from your device list and it should appear as expected.

Uninstalling Locally

Device Managers can be installed with the option to require a password before the uninstall routine will launch. This option is available in Device Manager Templates to prevent clients' employees from removing the agent off company computers.

Method 1: Uninstall a Device Manager via the MSI Cache
  1. Open the File Explorer.
  2. Navigate to C:\Windows\Installer.
  3. Right-click beside Size and select More.
  4. Scroll down to find Subject and enable the category.
  5. Sort by Subject and find Barracuda RMM Device Manager.
  6. Right-click and select Uninstall.
Method 2: Uninstall a Device Manager via Programs and Features
  1. On the managed device, click Start and Open the Control Panel.
  2. Select Programs and Features (or Add or Remove Programs).
  3. Select Barracuda RMM Device Manager.
  4. Select Uninstall or Remove.
  5. Enter the password (if requested) and allow the routine to complete.

If you are not reinstalling Device Manager on the computer, you can remove any trace of the application by completing the two procedures that follow.

If you are receiving a password preventing you from uninstalling and do not know it, please phone technical support.

To remove file system artifacts:

  • Click Start and open Windows Explorer.
  • Locate and delete the following folders:
    • C:\Program Files\Barracuda RMM
    • C:\Program Files (x86)\Barracuda RMM

For Barracuda RMM installed before 12 SP4 or upgrade from an installation before 12 SP4, the folders are:
		C:\Program Files\Level Platforms
		C:\Program Files (x86)\Level Platforms

To remove Windows registry artifacts:

  1. Click on Start and Run the command regedit.exe.
  2. Locate and delete the Level Platforms key(s):
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Level Platforms
What to do if Registry Keys will note delete:
  1. Download Regln
  2. Save to C:\Temp
  3. Open Command Prompt as Administrator
  4. Enter in cd c:\temp
  5. Run regln-x64 -d "HKLM\SOFTWARE\Level Platforms\Managed Workplace"
  6. Then run regln-x64 -d "HKLM\SOFTWARE\Level Platforms"

Uninstalling Mac OS Device Manager Locally:

  1. Launch a new "Terminal" session.
  2. Change the directory to "UninstalMacDM" by running the command: cd /Applications/ManagedWorkplace/OnsiteManager/UninstallMacDM
  3. Type the following command: sudo bash