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Barracuda MSP Knowledgebase

How to Create a Crash Dump

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There are certain situations in which you may be asked to create a crash dump to aid in the resolution of your technical concern. To create a crash dump, follow the steps below:

  1. Download and install the Debug Diagnostic Tool v2 based on your operating system.
  2. Launch the DebugDiag 2.0 Collection from the Start Menu.
  3. Select Crash and click Next.
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  4. Select A specific process and click Next.
    clipboard_e61157f7e0c0c2b51b142805d26b64f55.png

  5. Select the process from the list and click Next.
    clipboard_e97986292d4e3aa45e3f5166c87abff6c.png

    If the process is not currently running, you may have to type in the name manually.

  6. Click Next.
    clipboard_eef6293cfb5a1c064cf2c0a62c2da98f2.png

  7. Change the rule name to MWExpertSystem and select a location to save the dump file.
    clipboard_ef4ca09393805bf3b48721f606f582967.png

  8. Click Next.
    clipboard_e4ea372ee1450e11a2484fd135a5121f8.png

    You may be prompted to create the folder if the location does not exist.

  9. Ensure Activate the rule now is selected and click Finish.
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  10. Restart the MWExpertSystem Service.
  11. When the application crashes, the Debug Diagnostic Tool should create the dump files in the following folder: C:\Program Files\DebugDiag\Logs.
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