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Barracuda MSP Knowledgebase

Start first Premium Remote Control on macOS

  • Last updated on
  • Click Install from the Service Center
  • Start a Premium Remote Control Session to the end device
  • Click Open System Preferences when prompted (or open System Preferences then select Security)

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  • Click the lock on the Security and Privacy Preferences page  
  • Enter the user credentials
  • Check the box for “PremiumRemoteAgentMonitor” on both the Screen Recording and Accessibility page

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  • If these do not appear in the list click the + and add the Library/Application Support/Barrcuda RMM applet manually from the mounted folder 

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Please note

End the session and start a new one as the permissions will not change on the current session. This is a limitation to permissions on macOS and not the Premium Remote Control Client.

Last updated on