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Configuration Panel

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Use the Configuration Panel to configure cameras in your account.

Only users with Admin or Superuser roles for a camera are able to adjust settings for that camera.


Opening the Configuration window

There are two ways to open the Configuration window.

  1. In Camera mode, click the Configuration Panel icon SettingsIcon.png.
  2. Select one or more cameras in the side panel. You can view the configuration for all cameras in a list, sorted alphabetically by camera name.
  3. Click the Settings icon CameraSettingsIcon.png associated with the camera you want to set up.


  1. In Camera mode, select either the NOW Panel or Timeline Panel.
  2. In a camera viewer, click the Camera Settings icon SettingsIconSmall.png in the top left.

Configuring a camera
With the Configuration window open, you can configure the camera.

  1. In the Configuration window, specify the following configuration elements. These elements differ for different cameras. This list includes settings from all camera types. You will likely not have all of these settings in your configuration.
    • Camera Name – Type a name for the camera. Cameras are sorted alphabetically by name. To keep related cameras grouped together on a screen, develop a naming system that incorporates numbers or similar initials for cameras within a certain facility or area.
    • Time Zone – Select the time zone where the camera is located. Alert schedules and bandwidth schedules operate on camera time.
    • LED Enable – Cameras have LED lights that can be set to blink every few seconds. Select LED Enable to draw attention to the camera or leave it blank to keep the camera somewhat hidden.
    • Audio Enable – Select to capture audio along with the video capture. If this option is not active, the camera is not equipped with a microphone.
    • Preview Stream Enabled – Select to have the camera send preview images for active monitoring.
    • Preview Stream Rate – Select the time interval between Preview Images, ranging from 1-32 seconds depending on your service plan. A smaller setting delivers more preview images and requires more bandwidth.
    • Video Resolution – Select the video resolution, either 720*480 or 1280*720.
    • Camera Orientation Flip – For cameras mounted on the ceiling, you might need to flip the image so it has the proper orientation.
    • Camera Zoom/Focus – Click Zoom/Focus to open a new window where you can manually adjust the zoom and focus for the selected camera or Switch to Auto Mode to have adjustments made automatically. Click Done when you complete the adjustments.
    • Create Zones – Click Create Zones to open a new window where you can define areas where motion will trigger the camera to record. For example, if your camera is pointed at a room where there is a window with traffic passing by, you might choose to draw a zone that does not include the window, so cars going by will not trigger the camera to record. Specific instructions on creating zones appears on the screen when you click Create Zones.
    • Motion Sensitivity – Adjust the slider to be more or less sensitive to the motion that will trigger recording events. More sensitivity triggers more recording. (Some cameras show this as a percentage, instead of a slider.)
    • Bandwidth Shaping – Select this check box to enable Bandwidth Shaping. Bandwidth shaping averages out the data upload over a longer period of time. Images are stored on the microSD card and trickled to the service without impacting your network.
    • Bandwidth – The default bandwidth for the camera, in kilobits per second, when there is no schedule.
    • Max Bandwidth – When no schedule is in effect and the microSD card is getting close to full, the camera will increase its bandwidth to this setting. A value of 0 means there is no limit. If you do not set this value to either 0 or a number greater than 500, the microSD card might become full and the camera will begin to overwrite the oldest video on the card.
    • Free Storage – Amount of storage capacity, in MB, remaining on the microSD card that triggers Max Bandwidth, described directly above. For example: A setting of 1000 would trigger Max Bandwidth when the microSD card is within 1000 MB (1 GB) of being full.
    • Bandwidth Schedules – Click the green + to set one or more schedules to control the camera bandwidth usage on specific days and times. For example, you can set the bandwidth lower during high-traffic times on your network and increase it at night to allow the cameras to empty their microSD cards. Click the red X to delete a schedule.
    • Enable Offline Alerts – Select this check box to enable email alerts if the camera has not reported in the last 15 minutes, indicating a power failure or network problem.
    • Send Offline Alerts to – Enter an email address where alerts should be sent if a camera goes offline.
    • Send Motion Alerts to – Enter an email address where alerts should be sent regarding motion being detected during an alert period.
    • Motion Schedules – Click the green plus sign to set one or more time periods when motion will trigger an alert to be sent.
    • Network Connection – Select how the camera will obtain an IP address, either Ethernet DHCP or Static.
    • Ports – Specify one or more ports the camera can use to connect to the service.
    • Interface Preference – Select your preference for this camera: Use Ethernet, Disable Wifi; Use Ethernet, Wifi Backup; Use Wifi, Ethernet Backup
    • Configure Wireless – Click Configure Wireless to configure and test wireless settings on the camera. Click Done when you have finished.

  2. To apply your preferences and continue working in the Configuration window, click Apply. When you have finished, click Save & Exit.


Please be patient when configuring a camera, allowing one to two minutes for a change to take effect. Any change you make first goes to the cloud, then to the camera, which must then adjust to that change.



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