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Barracuda NextGen Firewall X

The Barracuda NG Network Access Client continuously reconnects

  • Type: Knowledgebase
  • Date changed: 5 months ago
Solution #00005077 
 
Scope:
This solution replies to:
- NG Network Access Client versions 2.0-SPx
- Entegra Client versions 1.0-SPx, 2.0-SPx

 
Symptoms:

The Barracuda NG Network Access Client often falls back to the reconnecting mode while the connection to the "VPN service" is established.


 

Solution:

The VPN client/server is unable to receive KeepAlive packages. Most common cause for this is that ISPs drop UDP packages or assign them a low transport priority.

Change the transport mode of the Barracuda NG Network Access Client tunnel to TCP (Modify profile / Advanced Settings / Tunnel Mode).

 

 

Link to This Page:
https://campus.barracuda.com/solution/50160000000IKXuAAO