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Barracuda NextGen Firewall X

Barracuda NG Network Access Client triggers status messages 'dhcp waiting' / 'receiving configuration'

  • Type: Knowledgebase
  • Date changed: 9 years ago
Solution #00005078
 
Scope:
This solution replies to:
- NG Network Access Client versions 2.0-SPx
- Entegra Client versions 1.0-SPx, 2.0-SPx

 
Symptoms:

While trying to connect to the VPN Server the VPN client reports "dhcp waiting" or "receiving configuration".


 

Solution:

The Barracuda NG Network Access Client obtains its configuration from the "VPN service". If the connection is slow or unreliable (some ISPs drop UDP packages or assign them a low transport priority), the Barracuda NG Network Access Client is not able to receive its configuration completely.

 

Request your ISP to improve the internet connection or / and change the transport mode of the Barracuda NG Network Access Client to TCP (Modify profile / Advanced Settings / Tunnel Mode).

 

 

Link to This Page:
https://campus.barracuda.com/solution/50160000000IKXvAAO