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Barracuda NextGen Firewall X

Box License in 'Grace Mode' with Status 'Parent License not found'

  • Type: Knowledgebase
  • Date changed: 5 months ago
Solution #00005087 
This solution replies to:
- NG Firewall firmware versions 4.2.x, 5.0.x, 5.2.x
- netfence firmware versions 4.2.x


The box license of an CC administrated box is in "Grace Mode" with Status "Parent License not found". The following status message is displayed in "Control" > "Licenses" > "Active Licenses" > "Status".





A wrong license has been inserted into the Control Centre. The license hasn't been imported from pool but directly from file instead.


Import the license from the license pool ("CC" > "Config" > "Range-Tree" > "Global Settings" > "Pool Licenses").

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