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Barracuda NextGen Firewall X

boxfw crash with 'Request handler got signal 25'

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00005092 
This solution replies to:
- NG Firewall firmware versions 4.2.x
- netfence firmware versions 4.2.x


The firewall stops forwarding traffic. Following entries are displayed in the in the "Log" > "Box" > "fatal.log".

Fatal +0100 [box_Control_daemon] Box service boxfw is NOT active
Fatal +0100 [box_Firewall] [Main] Process: Request handler got signal 25 lastPos=1



This problem occurs if the firewall handles high traffic load and thus generates huge log files. When the log file size reaches 2 GB the firewall crashes.


To solve this problem cycle the logwrap in short intervals. Insert the following cronjob on the box and run it every 2 hours:

    /opt/phion/modules/box/boxsrv/logwrap/bin/logwrapd -w & &>/dev/null



Do not run the cronjob between 01:00 and 02:00 am. This would invoke a conflict between logstor and logwrap, as logstor as well runs at this time. 



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