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Barracuda NextGen Firewall X

Users can't authenticate with RSA-ACE after a box update

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution #00005253 
This solution replies to:
- NG Firewall firmware versions 4.2.x, 5.0.x, 5.2.x
- netfence firmware versions 4.2.x


After an update to a newer firmware version the users can't authenticate with RSA-ACE anymore.


The phibs service could not read the RSA-ACE configuration file.


Perform the following steps to solve this issue:


1. Export the RSA configuration file from the "Config" > "Box" > "Infrastructure Services" > "Authentication Service" > "RSA-ACE Authentication".

2. Import the configuration file into the "Config" > "Box" > "Infrastructure Services" > "Authentication Service" > "RSA-ACE Authentication" again.

3. Restart the phibs service on this box.



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