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Barracuda NextGen Firewall X

Configuration and entegra update on phion-M appliances

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution 00005288 

This solution replies to:
- NG Firewall firmware versions 5.0.x, 5.2.x
- netfence firmware versions 4.2.x


Why is it not possible to send configuration updates or entegra (OPSWAT) updates to a remote managed phion-M appliance?

The configuration update displays following "error master login into SME box not allowed" error:

The "Log" > "Box" > "Config" > "download.log" displays this entegra update error:

Box worker returned error: - master login into SME box not allowed


The phion M series (PHION-MR, PHION-M1, PHION-M3, PHION-M5) is designed for standalone use. If you want to run any phion-M appliance in a Management Centre, a special management license is needed. This license (ADD-MC-M-MGMT) must be installed together with the box license on the managed phion-M appliance. 

Install the ADD-MC-M-MGMT on the MC in "Config" > "Multi-Range" > "Global Settings" > "Pool Licenses" and link it to "Box Licenses" of the phion-M appliances.

Further details are descriped in the administration guidance in chapter "Licensing" > "1.6 - How to make a phion M appliance centrally manageable"

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