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Barracuda NextGen Firewall X

SDR will not work on legacy netfence L appliances if module configuration is changed

  • Type: Knowledgebase
  • Date changed: 5 months ago
Solution #00005295 
 
Scope:
This solution replies to:
- NG Firewall firmware versions 4.2.x
- netfence firmware versions 4.2.x

 
Symptoms:

If a legacy netfence L appliance is upgraded with a network-module, SDR will not work on this appliance any more.
Trying to recover the appliance with SDR, the appliance display shows:

 

  SDR2ImageCheck

 

 

SDR2ImageCheckThe sdr2.log on the SDR-stick will contain the following error:

 

  USB-Device is /dev/sdc1
  20090825 02:36:04 check_sdrimg: Checking for SDR2
  20090825 02:36:04 check_sdrimg: Extract cfsys
  20090825 02:36:04 check_sdrimg: Check signature of cfsys
  20090825 02:36:04 check_sdrimg: CFSYS ok.
  20090825 02:36:04 check_sdrimg: Update SDR2
  20090825 02:36:05 check_sdrimg: Prepare USB finished.
  20090825 02:36:05 check_sdrimg: Checking hardware.
  20090825 02:36:05 check_sdrimg: SDR2 can't start: unkown hardware detected
  20090825 02:36:05 check_sdrimg: Error: Permit not available.
  ERROR:Installation finished unsuccessfully: SDR2Image Test

 

 

Solution:

SDR-sticks are preconfigured for each appliance model and hardware configuration. Changing the hardware configuration of an appliance makes the SDR stick unusable for disaster recovery.


Please get in contact with secudos to obtain an appropriate configuration file. The new configuration file has to be copied to your SDR stick to initiate a successful disaster recovery.
Before contacting secudos, please prepare your appliance serial number as well as the new hardware configuration.



Link to This Page:
https://campus.barracuda.com/solution/50160000000IKbQAAW