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Barracuda NextGen Firewall X

Why am I getting a '403 Unauthorized' message when establishing a support tunnel on a Barracuda Firewall?

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00006699

if you are experiencing a "403 Unauthorized" pop-up when opening a support tunnel on the Barracuda Firewall, it does not  mean that the unit is corrupted or that Barracuda Support servers are having issues; it is merely because the Admin page has timed out. Please sign into the Barracuda Firewall again and you should be able to establish a support without getting the "403 Unauthorized" message.

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