We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda NextGen Firewall X

Why am I getting a '403 Unauthorized' message when establishing a support tunnel on a Barracuda Firewall?

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00006699


Answer:
if you are experiencing a "403 Unauthorized" pop-up when opening a support tunnel on the Barracuda Firewall, it does not  mean that the unit is corrupted or that Barracuda Support servers are having issues; it is merely because the Admin page has timed out. Please sign into the Barracuda Firewall again and you should be able to establish a support without getting the "403 Unauthorized" message.


Link to This Page: 

https://campus.barracuda.com/solution/501600000013st3AAA