This course was designed for our MSP Partners to be able to setup our Incident Response Product.
Barracuda Incident Response is a tool that focuses on mail after it’s been delivered. Its primary function is to streamline the lookup and removal of unwanted messages in the mailboxes of end users. It has organic lookups, suggestions, and regional lookup tools to locate messages. It also adds user reporting features that allow admins to become aware of undesired messages as reported by the users themselves. Finally, it ties all its capabilities into Automated Workflows which allows you to set thresholds which trigger removal of messages, policy changes, and even Email & Slack notifications.
Topics covered in this course:
- Basic setup/initilization of the product.
- How to create an incident
- Ways to get insights
- How to setup an Automatic Workflow
- Settings and default values for Incident Response features