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Barracuda Phone System

Understanding Phone Configuration

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For detailed telephone and user setup instructions, refer to Telephone and User Configuration.

Settings that affect system-wide telephones and calls in general are found on the Configuration > Phones page:

  • Extension Guide – Select Open a Printable Extension Guide to open a new browser window with the extension guide. This guide lists all extensions defined on your system including extension, type, groups, conferences, queues, and external phone numbers.
  • Area Code – Set the local area code to allow seven-digit dialing where providers require 10 or 11 digit dialing.
  • Ringback Tone – Set the ringback tone to play while a caller waits to be picked up and the ringback tone to play when a caller is transferred to another extension.
  • User Operator Destination – Set the destination when users dial zero for an operator. This only applies to actual telephone users on the system and to callers who dial 0 to avoid leaving a voicemail message, not to callers who are listening to an automated attendant; note that you can customize automated attendants.
  • Automatic Provisioning – The Barracuda Phone System allows easy automatic telephone provisioning. When Automatic Provisioning is On, any supported phone receives provisioning from the Barracuda Phone System when it restarts. If you cannot use automatic provisioning, for example, if phones on your network should not be provisioned to the Barracuda Phone System, manually enter the provisioning URL in this section into your phones.
  • Codecs – Configure the supported audio and video codecs on this page. Codec configuration is separate for incoming and outgoing calls. In most cases the default settings will be adequate, however you may enable or disable codecs as appropriate for your installation.
    Codecs can be optimized by quality or by bandwidth utilization. For example, if two endpoints both support GSM and G.722 then quality optimization will offer G.722 first, but bandwidth optimization will offer GSM first.
  • Intercom – Specify whether to disable auto-answer intercom calls.
  • Ring Time Before Voicemail – Specify the amount of time that a call will ring at a phone before going to voicemail. A traditional ring cycle is six seconds long: two seconds of tone, four seconds of silence. You can approximate the number of rings with this formula: number of seconds = 6 x number of rings. Three rings is approximately 18 seconds, four rings is approximately 24 seconds. The default is 60 seconds.
  • Voicemail Auto-Login – You can choose to allow your users to access their voicemail boxes without keying in their password.
  • Intercom – You can disable the intercom (automatic hands free) feature on the system. This feature allows dialers to put a destination extension in hands free speaker mode by dialing **xxxx*1, where xxxx is the destination extension number. The target station does not ring, but goes directly into hands free speakerphone mode. Not all phones support this feature, and those that do may notify the called party with a beep or some other tone. You can overide this setting using group permissions. See Group Permission Roles.
  • Cisco Firmware Upload – Certain Cisco phone models, particularly the 79xx series and the SPA 5xx series, require you to upload the firmware files.

    Firmware must be obtained directly from Cisco.



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