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Barracuda Phone System

How to Synchronize LDAP Users and Groups

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Configure LDAP (Active Directory) synchronization on the Configuration > Directory Services/LDAP page. Before attempting to sync with LDAP, create a directory group that contains only your telephone users. The added group must be a universal Security Group as other group types are not supported. Verify that your LDAP database is up-to-date.

Syncing to an LDAP group that is incomplete, out-of-date, or that contains non-phone users will cause administrative problems. Place telephone users into their own LDAP security group to prevent these problems.

Synchronize Users and Groups

Once you create and verify a telephone system group, you can begin the synchronization process using the following steps:

  1. Log in to the Barracuda Phone System, and go to the Configuration >Directory Services/LDAP page.
  2. Click Select Server, and enter the Domain, Bind Username, and Bind Password in the associated fields.
  3. Click Find Servers:
    1. If the Barracuda Phone System finds one or more LDAP servers, select one from the drop-down list.
    2. If the Barracuda Phone System cannot find an LDAP server, you can configure the LDAP server using one of the following methods:
      1. Manual Configuration
      2. Active Directory (Manual Configuration)
      3. E-Directory (Manual Configuration)
      4. OpenLDAP/Generic (Manual Configuration)
        1. When manually configuring an LDAP server you can specify the UID, and group member attributes.
  4. Click Save Server Settings. The Barracuda Phone System connects to the LDAP server. 
  5. Once connected to the LDAP server, drill down to select your group, and then click Synchronize Now. After the synchronization is complete, go to the Configuration > Extensions page to verify users have been added to the system.

Once the sync relationship is set up, a nightly sync will occur at 12:00 AM local time.

User and Group Extensions

When adding users to the system, the Barracuda Phone System uses the first available extension number for each user and group that is added.

Remove an LDAP Synchronization

To remove an LDAP Synchronization, click Remove LDAP Synchronization. This removes all synchronized users; manually added users remain intact.

Search Contacts

Click Contact Search Synchronization to import all contacts into the Barracuda Phone System from the selected Active Directory source for use in the Communication Command Center contact search feature. Mobile, office phone, and external numbers are included for everyone discovered in the synchronization source, regardless of whether their groups are selected in the Select Synchronization Groups section.

Change Synchronization Server Settings

Click Change Connection Settings to change or update server login credentials.

Manage Deleted People

Click Manage Deleted People to review and un-delete previously deleted synced users that might have been deleted by the administrator on the EXTENSIONS tab that were previously synced from the LDAP server.

The UID attribute used during sync is the uniquely identifying attribute used to distinguish between users. If the value for the UID attribute changes on the LDAP Server/DC, the user will be considered a new user during a sync and the old user (with the old UID attribute value) will be deleted on the Barracuda Phone System.
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