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Sound and Music Files
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Sound files are maintained on the Configuration > Sound Files page, and music on hold (MOH) files are maintained on the Configuration > Music on Hold page.
MOH schemes can be played when a caller is in a queue, conference bridge, or call parking block. Sound files can be played in Advanced Call Routers, Automated Attendants or Find Me Follow Me call flow.
Callers placed on hold will hear the default music on hold scheme.